IT Desktop Support- Lecce, Italy (Dispatch/On Demand Request).

Axiom Technologies Pty Ltd.; Puglia; Híbrido; EUR 24 000 - 36 000; Tempo integral

Resumo da oferta

Axiom Technologies Pty Ltd. is seeking a capable IT Desktop Support Specialist to provide onsite and on-call assistance to end-users within the organization’s computing environment.

You will install, upgrade, and maintain Windows, macOS, and Linux systems and software; troubleshoot hardware and peripherals; set up new workstations; assist with onboarding and remote access; and collaborate with IT teams while upholding security and data protection policies.

Qualificações

• Bachelor’s degree in CS/IT or equivalent experience.
• 1+ year in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Experience with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.

Responsabilidades

• Provide first- and second-level desktop and device support.
• Respond to service requests via ticketing system, phone, or in-person.
• Install, upgrade, and maintain Windows/macOS/Linux OS and apps.
• Troubleshoot hardware, software, and peripherals.
• Set up new employee workstations and access.
• Maintain asset inventory and documentation.
• Assist with onboarding/offboarding from a tech perspective.
• Support remote users with VPN and remote desktop.
• Collaborate with IT teams on escalated issues.
• Follow security protocols for antivirus, patching, and data protection.

Conhecimentos

Windows OS

Office 365

Basic networking

Communication skills

Troubleshooting

Formação académica

Bachelor's degree in Computer Science / IT

Ferramentas

ServiceNow

Zendesk

JIRA

Active Directory

Intune

Descrição da oferta de emprego

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

• On-site support may be required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.