IT Business Analyst - San Zeno, Tuscany

Prada Group; Arezzo; Hybrid; EUR 35,000 - 42,000; Full time

Job summary

Prada Group in Arezzo, Italy is seeking a skilled IT analyst to join the Group Information Technology Department. You will support both maintenance and evolution of proprietary applications used across Retail, Industrial and Real Estate functions, collaborating with external partners and business users.

The role requires 2–4 years of experience in functional analysis or application support, strong MS Office and 365 knowledge, and familiarity with ServiceNow, SharePoint and Power Apps.

Qualifications

• Bachelor's or master's degree; technical background in engineering or computer science preferred but not mandatory.
• Ideally 2-4 years of experience in functional analysis or application support in IT internal dept or consultancy.
• Excellent command of Microsoft Office (Excel, PowerPoint, Word) and good knowledge of the Microsoft 365 ecosystem; knowledge of SharePoint and Power Apps and familiarity with ticketing tools (ServiceNow) are a plus.
• Ability to draft functional analysis and project documentation, and knowledge of application testing methodologies.
• Hands-on and operational attitude, willingness to learn, analytical skills (Critical Thinking, Problem-Solving and Proactivity), accuracy and ability to manage priorities in a fast-paced environment.
• Good relational skills with both technical and business interlocutors;
• English level B2 (spoken and written).

Responsibilities

• Collect and formalise the requirements coming from the business functions, drafting functional analysis, feasibility assessments and functional specifications for change requests and new applications.
• Follow the external development partners along the delivery cycle, ensuring the correct alignment between business needs and implemented solutions.
• Prepare and execute functional and regression test cases, manage the anomalies detected and support key users during UAT and release phases.
• Support the AMS activities on the applications in scope, managing the requests coming from users and business functions.
• Manage the ticketing flow, monitoring incidents and coordinating with suppliers for the resolution of anomalies (migration to ServiceNow currently ongoing).
• Take part in project activities and progress meetings, including the initiatives related to the introduction of AI within the applications in scope, and prepare reports, dashboards and analysis.

Skills

Functional analysis

Application support

Requirements analysis

Testing

UAT

Microsoft Office

Microsoft 365

SharePoint

Power Apps

ServiceNow

English B2

Education

Bachelor's or Master's degree in Engineering/CS

Tools

ServiceNow

SharePoint

Power Apps

Microsoft 365

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

As part of the Group Information Technology Department, the new resource will join the team in charge of the proprietary applications supporting the Retail, Industrial and Real Estate functions, currently counting around ten different applications.

He/She will support both the application maintenance activities (AMS) and the evolutionary ones, contributing to requirements analysis, feasibility assessment, testing and release, in close cooperation with the external development partners and with the business functions.

RESPONSIBILITIES

• Collect and formalise the requirements coming from the business functions, drafting functional analysis, feasibility assessments and functional specifications for change requests and new applications.
• Follow the external development partners along the delivery cycle, ensuring the correct alignment between business needs and implemented solutions.
• Prepare and execute functional and regression test cases, manage the anomalies detected and support key users during UAT and release phases.
• Support the AMS activities on the applications in scope, managing the requests coming from users and business functions.
• Manage the ticketing flow, monitoring incidents and coordinating with suppliers for the resolution of anomalies (migration to ServiceNow currently ongoing).
• Take part in project activities and progress meetings, including the initiatives related to the introduction of AI within the applications in scope, and prepare reports, dashboards and analysis.

KNOWLEDGE & SKILLS

Bachelor's or master's degree; a technical background (engineering / computer science) is preferred but not mandatory.

Ideally 2-4 years of experience in functional analysis or application support, gained in an IT internal department or in a consultancy company.

Excellent command of Microsoft Office (Excel, PowerPoint, Word) and good knowledge of the Microsoft 365 ecosystem; knowledge of SharePoint and Power Apps and familiarity with ticketing tools (ServiceNow) are considered a plus.

Ability to draft functional analysis and project documentation, and knowledge of application testing methodologies.

Hands-on and operational attitude, willingness to learn, analytical skills (such as Critical Thinking, Problem-Solving and Proactivity), accuracy and ability to manage priorities in a fast-paced environment.

Good relational skills with both technical and business interlocutors;

English level B2 (spoken and written).

Location: Arezzo – San Zeno site, with periodic presence at the Valvigna site.

RAL: 35.000 - 42.000 Euro

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.