Processes & Operations Client Service Intern

PRADA; Milano; On-site; EUR 8,900 - 13,000; Part time

Job summary

Prada Group is seeking an Processes & Operations Client Service Intern to support global client service analytics and projects from Milan. You will analyze KPIs, assist in process mapping, and contribute to data-driven decision making in a dynamic luxury fashion environment.

The role involves working with multichannel sales data, testing new systems, and collaborating with IT and reporting teams to improve data quality and operational efficiency. Fluency in English and Italian is required.

Qualifications

• Strong organizational and time management capabilities.
• Excellent written and spoken communication in English and Italian.
• Analytical mindset with ability to synthesize data and present findings.

Responsibilities

• Analyze SLA and KPI data on daily/weekly/monthly basis.
• Report multichannel sales performance and reconcile data from different systems.
• Map and optimize client service processes; test release procedures.
• Benchmark competitors to support strategic customer service decisions.
• Support IT in implementing and kicking off global Client Service initiatives.
• Test new systems and programs and identify potential improvements.

Skills

Organizational skills

Time management

Communication skills

Written & spoken English & Italian

Tools

Excel

PowerPoint

Job description

Processes & Operations Client Service Intern

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

The Processes & Operations Client Service Intern provides constant information and data to Global Client Service Manager, supports Processes & Operations Client Service Analyst, analysis of client service KPIs, new projects and business trends. He/She analyses performances, client service level and sales results on a daily basis

RESPONSIBILITIES

REPORTING:

• Analysis of SLA and KPIs WW performances on daily, weekly and monthly base
• Analysis and reporting of multichannel sales
• Support on reconciliation of data and reports from different systems to improve database quality and to optimize the analysis

PROCESSES:

• Client Service processes mapping and optimization
• Procedures and features test release
• Competitive benchmarking for strategic Customer Service decisions

OTHER:

• Support IT in implementing and kicking off WW Client Service
• Testing new systems and programs and find out if there are any issue or improvement that can be made

SYSTEMS:

• Client Service platforms
• Order Management System
• Office Suite proficiency (mostly EXCEL and PPT)

KNOWLEDGE AND SKILLS

Good organizational and time management skills

Outstanding communication and presentation skills

Good analytical skills

Excellent written and spoken communication skills both for English and Italian

#LI-PG1

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.