IT Business Analyst – Retail Apps & AI Projects | San Zeno

BoF Careers; Arezzo; On-site; EUR 35,000 - 42,000; Full time

Job summary

Prada Group, based in Arezzo, Italy, is seeking a dedicated IT professional to join the Group Information Technology Department. The role focuses on functional analysis and application support across Retail, Industrial and Real Estate functions, collaborating with external partners and business teams.

You will draft requirements, manage testing and release cycles, support AMS, oversee the ticketing flow (ServiceNow migration), and contribute to AI initiatives within the applications in scope.

Qualifications

• Two to four years of experience in functional analysis or application support.
• Bachelor's or master's degree; IT background preferred.
• Strong knowledge of Microsoft 365, SharePoint and Power Apps.

Responsibilities

• Collect and formalise requirements from business functions and draft specifications.
• Coordinate with external development partners to align solutions with business needs.
• Prepare functional and regression test cases and support UAT and release.
• Support AMS for target applications and manage user requests.
• Manage ticket flow and coordinate with suppliers for issue resolution (ServiceNow migration).
• Participate in projects and reports on AI initiatives within applications.

Skills

MS Office

MS 365

SharePoint

Power Apps

ServiceNow

Analytical skills

English B2

Education

Bachelor's or master's degree

Tools

ServiceNow

SharePoint

Power Apps

Microsoft 365

Excel

Job description

Prada Group, based in Arezzo, Italy, is seeking a dedicated IT professional to join the Group Information Technology Department. The role focuses on functional analysis and application support across Retail, Industrial and Real Estate functions, collaborating with external partners and business teams.

You will draft requirements, manage testing and release cycles, support AMS, oversee the ticketing flow (ServiceNow migration), and contribute to AI initiatives within the applications in scope.