ILS Field Service Technician – Industrial Solutions Italy

Schaeffler; Momo; On-site; EUR 38,000 - 45,000; Full time

Job summary

Schaeffler Italia S.r.l. is seeking a technically skilled service professional to deliver Industrial Lifetime Solutions across Italian customers.

You will perform expert service visits, remote monitoring, and on-site installations, while identifying opportunities for upsell and cross-sell within a diverse range of industries. You will translate customer challenges into ILS solutions, prepare proposals, and support sales with technical input.

Qualifications

• Degree in a technical discipline or equivalent.
• Beneficial: ISO 18436-2 Category I certification or higher.
• Background in solving engineering problems, with experience or knowledge in condition monitoring / predictive maintenance.
• Strong communication skills, including the ability to explain findings and recommendations clearly to different customer audiences.
• Fluent spoken and written Italian and English.
• Willingness to travel extensively (>70%).
• Beneficial: More than two years of sector- and application-specific knowledge in the industries listed above.
• Beneficial: More than two years of experience in a maintenance or reliability department.
• Optional: Skills in advanced condition-monitoring methods, such as Motion Amplification, thermography, lube oil analysis, ultrasonics, acoustic emission, or rotor dynamics.

Responsibilities

• Technical Service Delivery (Core).
• Deliver expert services across industries (Oil & Gas, Cement, Raw Materials, Food & Beverage, Chemicals, Marine, Pulp & Paper, Mining).
• Apply the Schaeffler Lifetime Solutions portfolio, including SmartCheck, ProLink, the OPTIME ecosystem and devices, Smart Lubricators, OPTIME E-CM, lubricants, and Smart Maintenance Tools.
• Handle service tickets, remote monitoring, and on-site services, such as installations, troubleshooting, borescope inspections, and balancing. Prepare customer reports when required.
• Provide sales support by developing solution proposals, including preparing bills of materials for quotations.
• Support customer-farming activities in collaboration with ILS Sales colleagues to build strong customer relationships and loyalty.
• Perform other role-related tasks assigned by the line manager.
• Commercial / Customer Development (Add-on).
• Use service visits and technical consultations to understand customer context, pain points, and improvement opportunities.
• Translate customer challenges into ILS solution opportunities and propose suitable solutions through technical consultations.
• Identify and document upsell and cross-sell opportunities (e.g. additional monitoring points, complementary sensors or lubrication points, and an extended service scope).
• Hand over qualified leads to Sales for commercial follow-up, providing technical input as required.

Skills

Communication skills

Italian-English fluency

Travel willingness

Education

Technical degree

ISO 18436-2 Cat I certification

Job description

Schaeffler Italia S.r.l. is seeking a technically skilled service professional to deliver Industrial Lifetime Solutions across Italian customers.

You will perform expert service visits, remote monitoring, and on-site installations, while identifying opportunities for upsell and cross-sell within a diverse range of industries. You will translate customer challenges into ILS solutions, prepare proposals, and support sales with technical input.