Hybrid Service & Quality Engineer - Global Support

Atlas Copco Group Co.,Ltd

Montecchio Maggiore

Hybrid

EUR 29,000 - 35,000

Full time

30 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Permanent contract

Fixed bonus

Collective profit-sharing bonus

Flexible benefit

Welfare platform

Job summary

Atlas Copco Group in Montecchio Maggiore, Vicenza, Italy, is seeking a Service Specialist to support Customer Centers with timely service and engineering expertise. The role emphasizes improving product reliability, providing service information, and contributing to product development for higher serviceability.

You will travel up to 30 days per year to meet customers and collaborate with cross-functional teams.

Qualifications

Engineering degree required.
Technical knowledge on compressors, dryers and compressed air ancillaries is necessary.
Good knowledge of English; additional language is a plus.
Software skills (MS Office, Lotus Notes, BPCS) would be an asset.

Responsibilities

Offer day-by-day timely service support to the Customer Centers.
Improve product quality by proactive failure reporting and follow-up; participate in TCMs and PQMs.
Inform Customer Centers via Service bulletins and Service Website about product improvements.
Contribute to product development to ensure high serviceability and low lifecycle cost by participating in PTMs.
Develop service documentation, service kits and tools to improve serviceability.
Provide and develop technical training in collaboration with the Competence Development group.