Service Specialist

Atlas Copco; Montecchio Maggiore; Hybrid; EUR 29,000 - 35,000; Full time

Benefits offered by this job

Permanent contract

Fixed bonus

Collective profit-sharing bonus

Job summary

Atlas Copco in Montecchio Maggiore, Vicenza, Italy, is seeking a Service Specialist to support Customer Centers and drive serviceability improvements. The role combines field presence with collaboration across engineering and product teams to enhance product quality and reliability.

You will travel up to 30 days per year, provide training, and help develop service documentation while contributing to the highest level of customer service within a multinational organization.

Qualifications

• Engineering background is mandatory.
• Knowledge of compressors, dryers and air ancillaries is necessary.
• Good knowledge of English; another language is a plus.
• Software skills (MS Office, BPCS) would be an asset.
• Pro-active, customer oriented with strong communication and analytical skills.

Responsibilities

• Offer day by day timely service support to the Customer Centers.
• Improve product quality by proactive warranty report follow-up and participate in quality meetings.
• Inform customer centers about product improvements via service bulletins and the website.
• Contribute to product development to ensure serviceability and low lifecycle cost.
• Develop service documentation, kits and tools; provide technical training with the development group.

Skills

Engineering

English

MS Office

BPCS

Proactive

Customer focus

Analytical

Teamwork

Travel readiness

Tools

MS Office

BPCS

Job description

Bring your curiosity to work as our next Service Specialist. You will be part of our the Aftersales team reporting to the Technical Support Team Leader. In this role, your mission is to enhance the reputation of our products: quality, reliability and serviceability. You will contribute directly to how we create high‑quality products and solutions for our customers.

This will include the following responsibilities:

• Offering day by day timely service support to the Customer Centers
• Continuously improve the product quality by a proactive failure reporting follow up. This includes analyzing warranty reports, be the driving force in the technical committee meetings (TCM) and participating in the product quality meetings (PQM)
• Inform the customer centers via Service bulletins and the Service Website about products improvements and actions to be taken.
• Play an active role in product development to assure the highest level of serviceability and lowest lifecycle cost by giving a strong involvement in the project team meetings (PTM)
• Provide accurate and up to date service information related to the product range. Develop documentation, service kits and tools for improving serviceability
• Provide and develop technical training in collaboration with the Competence Development group

Interaction will include frequent contacts with the Customer Centers, other Product Companies, Finance, Purchasing, Engineering, Production and Product Managers.

As our products are sold all over the world, you will be prepared to travel to meet customers – at least 30 days per year.

Your skills and experience

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Experience requirements

Engineering background is mandatory. We will evaluate both entry-level and experienced candidates.

Knowledge / Educational requirements

• Technical knowledge on compressors, dryers and compressed air ancillaries is necessary.
• Good knowledge of English. An additional language is considered a plus.
• Software skills (e.g. MS Office, BPCS) would be an asset.

Personality requirements

• You are pro-active.
• You are customer oriented, by maintaining regular contacts with the customer centers and giving them accurate and unambiguous advice.
• You have good communication skills and you have commercial feeling.
• As a real problem solver, you can deal with unexpected situations, actively search for the cause of the issue and implement a solution.
• You have good analytic skills, you can evaluate data and information and you structure and prioritize your tasks accordingly.
• You are capable to work in a multidisciplinary team in order to provide the highest level of customer service.
• Short trips abroad is not a problem for you.

Your compensation and benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

• Permanent contract
• Job classification: White-Collar employee, Level C3, National Collective Labour Agreement (CCNL) for the Metalworking Industry.
• Gross salary starting from 32.000 EUR
• Fixed bonus
• Collective profit-sharing bonus

Compensation may vary depending on several factors, including qualifications, skills, competencies, experience.

Beyond compensation, we believe that a rewarding career is abouthaving opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement.

At Atlas Copco Group, we support our people in building long-term careers while making a meaningful impact through their work.

Your job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Plant in Montecchio Maggior, Vicenza (Italy).

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco Group enables technology that transforms the future. We innovate to develop products, services and solutions that are key to our customers' success. Our four business areas offer technologies for air and gas compression, vacuum and abatement, automated assembly and quality control, mobile energy management and power generation as well as portable and industrial flow technologies.

Visit the Atlas Copco Group website

Posting End Date: 11/30/26 Legal Entity: Ceccato Aria Compressa S.r.l.