HR Operations Specialist - Temporary

USTBC ABB Installation Products Inc.; Dalmine; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work options

Wellbeing support for employees and 
3

Job summary

ABB is seeking an HR Operations professional to manage day-to-day processing of HR requests across service lines with a focus on Employee Life Cycle. The role emphasizes accurate processing, timely responses, and the adoption of AI and digital tools to simplify HR workflows.

You will support queries, drive process improvements, and ensure data quality in HR systems, while contributing to a culture of change through collaboration and cross-functional projects.

Qualifications

• Experience in HR Operations or a similar role is preferred.
• Proficiency in Microsoft Office; Workday and SAP knowledge is a plus.
• Excellent communication skills and strong attention to detail.
• Proactive mindset with the ability to manage multiple priorities.
• Curiosity towards AI and digital tools applied to HR processes.

Responsibilities

• Execute and deliver HR services in accordance with SOPs and SLAs.
• Support employee queries and HR community via ticketing tools; ensure timely responses.
• Identify and recommend process improvements leveraging feedback and AI tools.
• Use AI tools and digital solutions to automate repetitive tasks and improve data accuracy.
• Perform data entry into HR systems and provide on-demand reports and insights.
• Contribute to continuous improvement and handle cross-functional HR projects.

Skills

Microsoft Office

Workday

SAP

Customer service

Attention to detail

Bilingual Italian/English

Process improvement

AI awareness

Education

Bachelor's degree in Human Resources, Business Administration or a related field

Job description

Your Role and Responsibilities

You will have the opportunity to perform day-to-day processing of HR requests related to multiple service lines, with a major focus on Employee Life Cycle. You will provide appropriate support for internal customers and deliver accurate and timely processing of information for all stakeholders. We are looking for someone who brings not only solid process knowledge but also a genuine curiosity for new ways of working, including the use of AI and digital tools to simplify and improve HR processes.

In this role, you'll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:

• Work model: #LI-Hybrid
• Executing and delivering assigned HR Services in compliance with all standard operating procedures, policies and Service Level Agreements (SLAs).
• Supporting employee queries and the HR community through ticketing tools, ensuring timely and quality responses.
• Identifying and recommending process improvements and simplifications, leveraging customer feedback, operational experience and AI-based tools.
• Using AI tools and digital solutions to automate repetitive tasks, improve data accuracy and enhance overall process efficiency.
• Performing data entry into HR systems, maintaining high levels of data quality and accuracy.
• Providing on-demand reports and data-driven insights related to HR processes.
• Actively contributing to a culture of continuous improvement and change, challenging existing ways of working when better alternatives exist.
• Supporting the team on ad hoc activities and cross-functional HR projects.

Qualifications for the Role

• Bachelor's degree in Human Resources, Business Administration or a related field.
• Experience in HR Operations or a similar role is preferred.
• Proficiency in Microsoft Office; Workday and SAP knowledge is a plus.
• Excellent communication skills, customer service orientation and strong attention to detail.
• Proactive mindset with a \"can do\" attitude and the ability to manage multiple priorities.
• Curiosity towards AI, digital tools and emerging technologies applied to HR processes is a plus
• Demonstrated interest or experience in process improvement, simplification and change management.
• Openness to change: comfortable working in an evolving environment and eager to test new approaches.
• You are at ease communicating in Italian and English, both written and spoken

Compensation Package

• Applicable CBA: Metalmeccanico
• Minimum annual salary: €33.000,00
• Variable Pay: Eligible for Company Productivity Bonus

The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.

Benefits as per policy

• Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families
• Welfare plan with a wide range of personalized services
• Canteen or meal vouchers provided

More about us

Our mission in Human Resources (HR) is to help ABB stand out when it comes to our people - from leadership, performance and talent management to rewards and career opportunities. In all that we do, we seek to create competitive advantage by dedicating resources to attracting, developing and retaining talented individuals who are customer-focused, collaborative and innovative.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative.

That's why we welcome people from all backgrounds and experiences.

#ABBCareers #RunwithABB