Hotel Manager

Kerten Hospitality; Colere; Remote; EUR 90,000 - 130,000; Full time

Job summary

Kerten Hospitality, in collaboration with Cloud 7, seeks a Hotel Manager for Colere 1600 by Cloud 7 to design unique guest experiences and build a connected community, aligning services with guest expectations and delivering personalized, high-level service across daily operations and pre-opening activities.

Lead recruitment, onboarding, training, procurement, licenses, budgets, seasonal staffing, partnerships, and revenue opportunities to ensure a successful opening and ongoing profitability

Qualifications

• Bachelor’s degree in hotel management, hospitality, or related field preferred.
• Minimum of 5 years’ of experience in hotel management; ski resort experience in Europe highly desirable.
• Fluency in English and Italian.
• Pre-Opening experience is a plus.

Responsibilities

• Lead the full pre-opening phase, including recruitment, onboarding, and operational readiness.
• Build and develop high-performing teams aligned with Kerten Hospitality culture and Cloud 7 standards.
• Design and deliver training programmes to ensure service excellence and guest experience.
• Oversee procurement and installation of OS&E and FF&E, ensuring timely opening readiness.
• Manage licenses, permits, compliance, and pre-opening documentation with authorities.
• Develop opening budgets, pricing strategies, and financial forecasts.
• Lead seasonal hiring and workforce planning, ensuring operational coverage in line with business demand.
• Oversee all hotel operations, driving performance, profitability, and guest experience.
• Act as the main liaison with ownership, ensuring alignment and transparency.
• Build strong local partnerships and identify new revenue opportunities.

Skills

Strategic mindset

Analytical skills

Problem-solving

Leadership

Education

Bachelor’s degree in hotel management

Job description

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Our Impact

Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.

ABOUT THE PROPERTY

Colere 1600 by Cloud 7 is a charming mountain village renowned for its unspoiled landscapes, and year-round appeal. The destination offers a haven for outdoor enthusiasts with skiing, hiking, and climbing, as well as a retreat for those seeking tranquility. Within this stunning setting, the Colere 1600 by Cloud 7 features 28 thoughtfully designed rooms and suites, offering a blend of comfort and contemporary alpine style. Guests will enjoy a wellness center dedicated to relaxation and rejuvenation, along with the variety of refined hospitality in lounge bar & ski, a la carte and self-service restaurants, the hotel embodies the perfect balance of adventure, wellness, and Italian charm.

Location

Colere 1600 by Cloud 7 is in the Italian Alps, in the mountain village of Colere, offering a secluded alpine setting with access to major international gateways. Orio al Serio Airport (BGY) is approximately 55 km away, Milan Malpensa Airport (MXP) is around 160 km from the property.

ABOUT THE ROLE

The Hotel Manager is tasked with designing unique experiences for guests and building a connected community driving visibility for the destination. Beyond overseeing daily operations of Colere 1600 by Cloud 7 , their role involves integrating the local culture into the hotel's atmosphere, ensuring a deep sense of belonging and top-tier personalized service. The Hotel Manager's goal is to ensure service delivery is not only efficient but also personalized, reflecting the highest standards of hospitality. Their role is crucial in aligning the hotel's services with the specific needs and expectations of each guest, ensuring daily operational success, guest satisfaction and loyalty.

Key Responsibilities

• Lead the full pre-opening phase, including recruitment, onboarding, and operational readiness
• Build and develop high-performing teams aligned with Kerten Hospitality culture and Cloud 7 standards
• Design and deliver training programmes to ensure service excellence and guest experience
• Oversee procurement and installation of OS&E and FF&E, ensuring timely opening readiness
• Manage licenses, permits, compliance, and pre-opening documentation with authorities
• Develop opening budgets, pricing strategies, and financial forecasts
• Lead seasonal hiring and workforce planning, ensuring operational coverage in line with business demand
• Oversee all hotel operations, driving performance, profitability, and guest experience
• Act as the main liaison with ownership, ensuring alignment and transparency
• Build strong local partnerships and identify new revenue opportunities

What we are looking for

• Bachelor’s degree in hotel management, hospitality, or related field preferred.
• Minimum of 5 years’ of experience in hotel management and experience in ski resort in Europe is highly desirable.
• Fluency in English and Italian.
• Pre-Opening experience is a plus.
• Strategic mindset and analytical skills to anticipate market trends, identify business opportunities, and make informed decisions that drive competitive advantage and business success.
• Exceptional problem-solving skills to analyse complex issues, identify root causes, and develop effective solutions in a timely manner, while considering the impact on various stakeholders.
• Sound judgment and decision-making capabilities to evaluate options, assess risks, and make informed decisions that align with the organization's goals and values.

JOINING OUR TEAM MEANS

Competitive Compensation: A rewarding package tailored to your experience.

Career Growth: Opportunities for advancement within our dynamic organisation.

Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.

Shared Purpose: Working with passionate people who live our values every day - connecting, innovating, curating, and leading the way together.