Host/Hostess Lead — Guest Experience & Team Coach

W Hotels; Arzachena; On-site; EUR 26,000 - 31,000; Full time

Job summary

W Hotels in Arzachena, Italy, seeks a friendly Host/Hostess to answer phones, take dining reservations, and guide guests to tables. Maintain wait lists, quote accurate wait times, and coordinate seating across dining rooms.

The role requires at least 1 year of related experience and a high school diploma or GED. You will assist management with hiring, training, and scheduling while upholding safety and service standards.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Answer phones, take dining reservations, and enter diner information into reservation system.
• Maintain wait list and quote accurate wait time; seat guests.
• Guide guests through the dining rooms and ensure proper place settings.
• Monitor dining rooms for seating availability, service, and safety; communicate with staff.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating staff.

Education

High school diploma or GED equivalent

Job description

W Hotels in Arzachena, Italy, seeks a friendly Host/Hostess to answer phones, take dining reservations, and guide guests to tables. Maintain wait lists, quote accurate wait times, and coordinate seating across dining rooms.

The role requires at least 1 year of related experience and a high school diploma or GED. You will assist management with hiring, training, and scheduling while upholding safety and service standards.