Hostess & Guest Experience Coordinator

W Hotels; Mucchi Bianchi; Presencial; EUR 26.000 - 31.000; Jornada completa

Descripción de la vacante

W Hotels in Poltu Quatu, Arzachena, Italy is seeking a Full Time non-management Food & Beverage host/hostess. You will answer phones, take dining reservations, enter diner information, and manage wait lists while greeting guests and guiding them to tables.

You will ensure service standards, maintain cleanliness, and monitor dining room flow. The role supports management with hiring, scheduling, and coaching, and you must follow safety policies and protect company assets.

Formación

• Answer phones, take dining reservations, and enter diner information into reservation system.
• Maintain wait list and quote accurate wait time.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.

Responsabilidades

• Answer phones, take dining reservations, and enter diner information into reservation system.
• Greet guests and determine the number in their party; seat guests by finding a clean table.
• Ensure place settings, napkins, silverware, and menus are ready for guests.
• Maintain cleanliness of work areas and monitor dining room activity for seating and safety.
• Support management with hiring, training, scheduling, evaluating, counseling, and coaching employees.

Conocimientos

Customer service

Phone etiquette

Reservation systems

Educación

High school diploma or GED

Descripción del empleo

W Hotels in Poltu Quatu, Arzachena, Italy is seeking a Full Time non-management Food & Beverage host/hostess. You will answer phones, take dining reservations, enter diner information, and manage wait lists while greeting guests and guiding them to tables.

You will ensure service standards, maintain cleanliness, and monitor dining room flow. The role supports management with hiring, scheduling, and coaching, and you must follow safety policies and protect company assets.