Guest Services Concierge — Elevate Hospitality

W Hotels; Arzachena; On-site; EUR 23,000 - 29,000; Full time

Job summary

W Hotels in Arzachena, Italy seeks an attentive Rooms & Guest Services Associate to respond to guest requests for arrangements, reservations, and services, ensuring timely follow-up and satisfaction. You will coordinate with Bellstaff and Housekeeping, review logs, monitor the club lounge, and help guests with disabilities while upholding brand standards and safety procedures.

This non-management, full-time role requires a high school diploma, no prior experience, and a professional, courteous

Responsibilities

• Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Monitor club lounge for seating availability, service, safety, and well-being of guests.
• Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.

Education

High school diploma or GED

Job description

W Hotels in Arzachena, Italy seeks an attentive Rooms & Guest Services Associate to respond to guest requests for arrangements, reservations, and services, ensuring timely follow-up and satisfaction. You will coordinate with Bellstaff and Housekeeping, review logs, monitor the club lounge, and help guests with disabilities while upholding brand standards and safety procedures.

This non-management, full-time role requires a high school diploma, no prior experience, and a professional, courteous