Events Agent - InterContinental Rome Ambasciatori Palace

Italian Hospitality Collection; Roma; In loco; EUR 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Italian Hospitality Collection’s luxury Rome hotel is seeking an Events Agent with a minimum of two years' experience in a similar Groups & Events role to join our Commercial Team and support the planning, coordination, and execution of events from enquiry through to delivery.

You will work closely with clients and operational departments to ensure seamless communication, attention to detail, and an outstanding guest experience across corporate meetings, conferences, social celebrations and

Competenze

• Minimum of two years' proven experience as an Events Agent or in a similar Groups & Events role within a luxury hotel or hospitality environment.
• Excellent communication and interpersonal skills, with the ability to build relationships with both clients and colleagues.
• Strong organizational and time-management skills, with the ability to manage multiple events simultaneously.
• Fluency in both Italian and English; additional languages are an advantage.
• Strong computer skills and familiarity with Opera PMS and Microsoft Office.
• Experience in Events, Groups, Conference & Banqueting, or Sales Coordination within the hospitality industry is essential.

Mansioni

• Managing events and group enquiries, preparing tailored proposals and following up to maximize conversion opportunities.
• Coordinating all operational aspects of confirmed events and group bookings, ensuring every detail is accurately planned and communicated.
• Preparing contracts, function sheets, and event documentation while managing deposits and payments in line with hotel procedures.
• Acting as the main point of contact for clients throughout the planning process, building strong relationships and ensuring their expectations are exceeded.
• Liaising closely with Food & Beverage, Front Office, Housekeeping, Kitchen and other operational departments to guarantee flawless event execution.
• Organizing and leading internal function meetings to communicate all relevant event information to the operational teams.
• Monitoring event timelines, rooming lists, event setups, and special requests to ensure smooth operations.
• Identifying opportunities for upselling additional hotel services and enhancing the overall guest experience.
• Supporting the Commercial Team in achieving departmental revenue and quality objectives.
• Reporting to the Groups & Reservations Manager.

Conoscenze

Fluent Italian

Fluent English

Events coordination

Communication skills

Organizational skills

Customer service

Strumenti

Opera PMS

Microsoft Office

Descrizione del lavoro

We are looking for an Events Agent with a minimum of two years' experience in a similar role to join our Commercial Team and support the planning, coordination, and execution of groups and events at our luxury hotel in Rome.

This role is key in ensuring that every event—from corporate meetings and conferences to social celebrations and group stays—is flawlessly organized from the initial enquiry through to its successful delivery. Working closely with clients and operational departments, you will ensure seamless communication, attention to detail, and an outstanding experience for every guest.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Managing events and group enquiries, preparing tailored proposals and following up to maximize conversion opportunities;
  
• Coordinating all operational aspects of confirmed events and group bookings, ensuring every detail is accurately planned and communicated;
  
• Preparing contracts, function sheets, and event documentation while managing deposits and payments in line with hotel procedures;
  
• Acting as the main point of contact for clients throughout the planning process, building strong relationships and ensuring their expectations are exceeded;
  
• Liaising closely with the Food & Beverage, Front Office, Housekeeping, Kitchen and other operational departments to guarantee flawless event execution;
  
• Organizing and leading internal function meetings to communicate all relevant event information to the operational teams;
  
• Monitoring event timelines, rooming lists, event setups, and special requests to ensure smooth operations;
  
• Identifying opportunities for upselling additional hotel services and enhancing the overall guest experience;
  
• Supporting the Commercial Team in achieving departmental revenue and quality objectives;
  
• Reporting to the Groups & Reservations Manager.
  

Requisiti

- A minimum of two years' proven experience as an Events Agent or in a similar Groups & Events role within a luxury hotel or hospitality environment;

- Excellent communication and interpersonal skills, with the ability to build relationships with both clients and colleagues;

- Strong organizational and time-management skills, with the ability to manage multiple events simultaneously;

- A proactive approach and excellent problem-solving abilities, remaining calm under pressure and finding effective solutions;

- Fluency in both Italian and English; additional languages are an advantage;

- Strong computer skills and familiarity with Opera PMS and Microsoft Office;

- Experience in Events, Groups, Conference & Banqueting, or Sales Coordination within the hospitality industry is essential.

Benefit

We give our people everything they need to succeed.

We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

Join our passionate and friendly Commercial Team and become part of our international luxury hotel family.