Head of Operations & Fulfillment, AI-Driven

1000farmacie; Lombardia; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Direct exposure to the COO

AI and automation adoption

Job summary

1000Farmacie in Italy is seeking an Operations Manager to lead logistics and fulfillment across Milan and Naples. You will report to the COO and challenge current processes using data, automation, and AI to raise performance and scalability.

You will manage three managers and a 55+ person team, combining hands‑on execution with leadership to foster ownership and high execution standards. Fluent Italian and English, regular travel to Naples are required.

Qualifications

• 4+ years in high‑volume operations (warehouses, fulfillment centers, last‑mile or delivery fleets).
• Proven track record of improving operational processes with measurable results.
• Experience managing managers or team leads, not only frontline staff.
• Fluent Italian and professional English.
• Willingness to travel regularly to Naples.

Responsibilities

• Improve operational performance and scalability with the COO.
• Lead Warehouse Managers; improve KPIs like cost per order, productivity, capacity, lead times, quality.
• Standardize best practices across Milan and Naples; fix bottlenecks on site.
• Design new processes and SOPs; redesign those that no longer scale.
• Plan capacity for peaks and campaigns.
• Oversee Customer Service: coach the Team Lead; manage KPIs on response times, resolution, customer satisfaction.
• Plan staffing based on volumes; improve workflows and escalation paths.
• Address root causes with warehouses; reduce unnecessary contacts through self‑service.
• Lead automation and AI projects across logistics and customer service.
• Collaborate with Product & Tech, Marketing, Ops Analytics to drive improvements.

Skills

Operations management

Leadership

Data-driven

Process improvement

Job description

1000Farmacie in Italy is seeking an Operations Manager to lead logistics and fulfillment across Milan and Naples. You will report to the COO and challenge current processes using data, automation, and AI to raise performance and scalability.

You will manage three managers and a 55+ person team, combining hands‑on execution with leadership to foster ownership and high execution standards. Fluent Italian and English, regular travel to Naples are required.