Head of Global Support Services & Emergency Deployments

Weworld; Milano; On-site; EUR 60,000 - 90,000; Full time

Job summary

WeWorld is inviting expressions of interest for a Head of Support Services on a roster basis, spanning multiple countries and aligned with program needs. The role leads country Finance, HR, Logistics and Procurement to ensure compliant, efficient support for programme implementation.

The position involves coordinating service planning, policy implementation and cross-department collaboration, with emphasis on rapid deployment and high-quality reporting to partners and donors.

Responsibilities

• Provide leadership, line management, support and guidance to country Finance, Human Resources, Logistics and Procurement teams
• Coordinate support services planning, priorities and departmental development in alignment with country objectives and programme needs
• Ensure that internal policies, standard operating procedures and the Local Operational Manual are developed, updated, contextualised, disseminated and applied
• Establish effective interdepartmental coordination mechanisms and maintain a proactive link between support services and programme teams
• Oversee accounting, financial reporting, country budgets, project budget preparation and revisions, expenditure monitoring, cost allocation and country financial planning
• Supervise procurement and logistics operations in accordance with WeWorld manuals and donor requirements, including assets, fleet, warehouse, stock and base management
• Ensure compliance with employment regulations and oversee staffing analysis, payroll, insurance, employee benefits, training and capacity development for support services staff
• Supervise the preparation and management of expenditure verifications, audits, spot checks and internal or donor assessments, ensuring effective collaboration across departments
• Regularly review support services processes, strengthen oversight and corruption-prevention measures, mitigate operational risks and ensure improvement recommendations are implemented
• Ensure appropriate archiving, timely delivery of reports and documentation, and effective collaboration with relevant authorities, partners, vendors, donors and other stakeholders
• When required, support the Country Representative with emergency headcounts and the implementation of safety and security measures in WeWorld premises

Job description

WeWorld is inviting expressions of interest for a Head of Support Services on a roster basis, spanning multiple countries and aligned with program needs. The role leads country Finance, HR, Logistics and Procurement to ensure compliant, efficient support for programme implementation.

The position involves coordinating service planning, policy implementation and cross-department collaboration, with emphasis on rapid deployment and high-quality reporting to partners and donors.