Head of Support Services – Roster Various Countries

Weworld; Milano; On-site; EUR 60,000 - 90,000; Full time

Job summary

WeWorld is inviting expressions of interest for a Head of Support Services on a roster basis, spanning multiple countries and aligned with program needs. The role leads country Finance, HR, Logistics and Procurement to ensure compliant, efficient support for programme implementation.

The position involves coordinating service planning, policy implementation and cross-department collaboration, with emphasis on rapid deployment and high-quality reporting to partners and donors.

Responsibilities

• Provide leadership, line management, support and guidance to country Finance, Human Resources, Logistics and Procurement teams
• Coordinate support services planning, priorities and departmental development in alignment with country objectives and programme needs
• Ensure that internal policies, standard operating procedures and the Local Operational Manual are developed, updated, contextualised, disseminated and applied
• Establish effective interdepartmental coordination mechanisms and maintain a proactive link between support services and programme teams
• Oversee accounting, financial reporting, country budgets, project budget preparation and revisions, expenditure monitoring, cost allocation and country financial planning
• Supervise procurement and logistics operations in accordance with WeWorld manuals and donor requirements, including assets, fleet, warehouse, stock and base management
• Ensure compliance with employment regulations and oversee staffing analysis, payroll, insurance, employee benefits, training and capacity development for support services staff
• Supervise the preparation and management of expenditure verifications, audits, spot checks and internal or donor assessments, ensuring effective collaboration across departments
• Regularly review support services processes, strengthen oversight and corruption-prevention measures, mitigate operational risks and ensure improvement recommendations are implemented
• Ensure appropriate archiving, timely delivery of reports and documentation, and effective collaboration with relevant authorities, partners, vendors, donors and other stakeholders
• When required, support the Country Representative with emergency headcounts and the implementation of safety and security measures in WeWorld premises

Job description

Position: Head of Support Services – Roster Various Countries

Reporting Relationship: Country Representative

Location: to be defined according to needs

Deadline: 06/11/2026

Starting date: according to program needs

ROSTER

WeWorld opened this Roster for Heads of Support Services with strong experience in both development and emergency settings and interested in short-notice, short-term deployments in countries where WeWorld may experience unexpected gaps.

Short-listed candidates will be contacted for an interview and selected candidates will become part of WeWorld roster list of professionals who will be contacted when needed.

Being part of the list does not guarantee any immediate of future collaborations with WeWorld. Inclusion on the roster list will be active for the ongoing year and can be renewed upon mutual agreement between WeWorld and the roster list members.

Job description

The Head of Support Services is responsible for the management and coordination of all country support services departments, including Finance, Human Resources, Logistics and Procurement. Working closely with the Country Representative, Head of Programmes, Project Managers and relevant headquarters and regional colleagues, the role ensures efficient, compliant and accountable support to programme implementation.

MAIN TASKS & RESPONSIBILITIES

• Provide leadership, line management, support and guidance to country Finance, Human Resources, Logistics and Procurement teams
• Coordinate support services planning, priorities and departmental development in alignment with country objectives and programme needs
• Ensure that internal policies, standard operating procedures and the Local Operational Manual are developed, updated, contextualised, disseminated and applied
• Establish effective interdepartmental coordination mechanisms and maintain a proactive link between support services and programme teams
• Oversee accounting, financial reporting, country budgets, project budget preparation and revisions, expenditure monitoring, cost allocation and country financial planning
• Supervise procurement and logistics operations in accordance with WeWorld manuals and donor requirements, including assets, fleet, warehouse, stock and base management
• Ensure compliance with employment regulations and oversee staffing analysis, payroll, insurance, employee benefits, training and capacity development for support services staff
• Supervise the preparation and management of expenditure verifications, audits, spot checks and internal or donor assessments, ensuring effective collaboration across departments
• Regularly review support services processes, strengthen oversight and corruption-prevention measures, mitigate operational risks and ensure improvement recommendations are implemented
• Ensure appropriate archiving, timely delivery of reports and documentation, and effective collaboration with relevant authorities, partners, vendors, donors and other stakeholders
• When required, support the Country Representative with emergency headcounts and the implementation of safety and security measures in WeWorld premises