Guest Personal Assistant - maternity cover

The Mall Luxury Outlets; Reggello; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

The Mall Luxury Outlets is currently seeking a Guest Personal Assistant to join The Mall Firenze on a fixed-term contract to cover maternity leave. The role supports the Welcome Lounge team, ensuring a seamless client experience and tracking visits in a fast-paced luxury environment.

Responsibilities include welcoming clients, recording travelers, handling requests, coordinating with partners, and promoting the collections while assisting with loyalty rewards and personal shopping when needed.

Qualifikationen

• Fluent in English and Italian.
• Additional languages (Chinese, Russian or Korean) are a plus.
• Proficient in MS Office.

Aufgaben

• Welcome clients and provide excellent service.
• Record travelers with digital tools.
• Handle email/phone requests; coordinate with Partnership Team.
• Coordinate with partners to meet service standards.
• Check mall image alignment with brand guidelines.
• Present and sell collections; collect sales and feedback.
• Invite clients to subscribe to loyalty program and manage rewards.
• Assist clients as a personal shopper on request.

Kenntnisse

Fluent English

Fluent Italian

Additional languages

Tools

MS Office Suite

Jobbeschreibung

The Mall Simon Luxury Outlets is a brand whose core business is the operation of exclusive outlet villages dedicated solely to luxury brands. Currently operating two luxury outlet villages in Italy—The Mall Firenze and The Mall Sanremo—the brand continues to develop its business from a multichannel and international perspective.

Its mission is to offer guests exclusive experiences that best enhance the value of the time they spend in our villages and their shopping journeys. Thanks to an ever-expanding network of collaborations with leading players in luxury hospitality and entertainment worldwide, our malls have become destinations for millions of high-profile guests from overseas as well as from local markets.

Every day, we work with a deep passion to provide our tenants with the most exclusive luxury environment and services, maximizing the value of their off-price sales.

Your opportunity

The Mall Luxury Outlets is currently looking for a Guest Personal Assistant to join our team at The Mall Firenze on a fixed-term contract to cover maternity leave.

The Guest Personal Assistant will provide essential support to the Welcome Lounge team, ensuring a seamless and exceptional client experience while assisting with the monitoring and tracking of client visits to The Mall Firenze. The successful candidate will work in a dynamic and fast-paced environment, contributing to delivering an outstanding shopping experience for our guests.

How you will contribute

• Welcome clients visiting The Mall Luxury Outlets and provide excellent customer service.
• Record individual travelers and groups using The Mall Luxury Outlets’ digital tools.
• Handle client requests received via email and phone, coordinating with the Partnership Team.
• Coordinate with The Mall Luxury Outlets partners to help ensure service standards are respected.
• Check the in mall image and its alignment with The Mall Luxury Outlets guidelines, sharing updates with the Marketing team.
• Present and sell The Mall Luxury Outlets Collection, supporting product storytelling and collecting sales and client feedback.
• Assist with the loyalty program by inviting clients to subscribe, explaining points accumulation, and managing rewards redemption.
• Support clients as a personal shopper, when requested.

Who you are

• An organized, yet flexible multi-tasking person
• A professional with proven relational skills, hospitality & luxury background will be considered a plus
• A fluent English and Italian speaker. Chinese, Russian or Korean will be considered a big plus
• A team player willing to be part of a larger group with common goals
• A proactive person, with a positive approach
• Expert user of MS Office Suite

Why work with us?

This is an excellent opportunity to join The Mall Simon Luxury Outlets at a time of extraordinary growth, make a meaningful personal contribution, and become part of a thriving team within a luxury fashion environment that offers endless opportunities to learn and grow. Talent development is a core managerial principle at The Mall Simon Luxury Outlets, and we are committed to identifying and nurturing new talents. Our shared vision encourages initiative and supports every employee in reaching their full potential in a stimulating and rewarding workplace.

The Mall Simon Luxury Outlets is committed to building a diverse workforce. We believe that diversity in all its forms—gender, age, nationality, culture, religious beliefs, and sexual orientation—enriches the workplace. It creates opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a constantly changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of background.