Guest Experience Specialist — Front Desk

Sonder Italy S.r.l.; Firenze; In loco; EUR 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Health insurance

Flexible schedule

Stay discounts

Descrizione del lavoro

Sonder is looking for a Front Desk Hospitality Agent to create an exceptional first impression for guests across multiple properties. You will guide guests through the technology-rich Sonder experience, assist with check-in/check-out, and coordinate with the back-of-house teams to ensure a seamless stay.

Ideal candidates bring hospitality experience, strong communication, and a proactive service mindset. Flexible schedule and ability to stand for long periods are required; travel between

Competenze

• Experience in hotels, restaurants, or customer-facing hospitality roles.
• Strong guest service mindset with a proactive approach.

Mansioni

• Greet guests and manage check-in/check-out using the Sonder app.
• Assist guests with needs, concerns, and requests to ensure a memorable stay.
• Coordinate with housekeeping and other teams to maintain a smooth operation.

Conoscenze

Hospitality experience

Guest service

Communication

Multitasking

Strumenti

Point-of-Sale systems

CRM software

Descrizione del lavoro

Sonder is looking for a Front Desk Hospitality Agent to create an exceptional first impression for guests across multiple properties. You will guide guests through the technology-rich Sonder experience, assist with check-in/check-out, and coordinate with the back-of-house teams to ensure a seamless stay.

Ideal candidates bring hospitality experience, strong communication, and a proactive service mindset. Flexible schedule and ability to stand for long periods are required; travel between