Guest Experience & Reservations Pro

Autograph Collection; Forte dei Marmi; On-site; EUR 25,000 - 27,000; Full time

Job summary

Autograph Collection in Forte dei Marmi, Italy seeks a Front Desk Associate for a Full-Time, non-management role within Rooms & Guest Services Operations. Provide directions, information on amenities, and local activities, and coordinate with departments to resolve guest requests.

Welcome guests, maintain professional appearance, protect assets, respond to VIP arrivals, and follow brand standards. Documentation and follow-up ensure guest satisfaction and service excellence.

Qualifications

• Education: High school diploma or GED equivalent.
• No related work experience.
• No supervisory experience.
• License or Certification: None

Responsibilities

• Provide directions and information about property amenities, services, hours, and local areas of interest and activities.
• Coordinate with Bellperson, Front Desk, Housekeeping, Engineering, Security to resolve guest requests.
• Follow up with guests to ensure requests or problems are met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Respond to VIP arrivals and communicate to designated personnel for escort and delivery of amenities.

Job description

Autograph Collection in Forte dei Marmi, Italy seeks a Front Desk Associate for a Full-Time, non-management role within Rooms & Guest Services Operations. Provide directions, information on amenities, and local activities, and coordinate with departments to resolve guest requests.

Welcome guests, maintain professional appearance, protect assets, respond to VIP arrivals, and follow brand standards. Documentation and follow-up ensure guest satisfaction and service excellence.