Luxury Front Desk Manager – Guest Services Lead

Autograph Collection; Forte dei Marmi; On-site; EUR 30,000 - 35,000; Full time

Benefits offered by this job

Ticket restaurant: 7€

Job summary

Hotel Principessa Forte dei Marmi, part of Autograph Collection, is seeking an experienced Front Office Manager to oversee daily front desk operations and guest services. You will lead Bell/Door, Reservations, Switchboard and Guest Services, ensuring efficient check-in/out, guest satisfaction, and revenue goals.

The ideal candidate has a relevant hospitality degree or equivalent experience and a proven track record in staff supervision and service excellence.

Qualifications

• Education includes a high school diploma or GED; 6 years in guest services/front desk or related area.
• Alternatively, a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Admin or related field with 5 years experience.

Responsibilities

• Manage day-to-day front desk operations and guest services to meet customer expectations.
• Supervise Bell/Door, Reservations, Switchboard and Guest Services/Front Desk teams.
• Ensure smooth check-in/check-out processes and maximize department financial performance.
• Provide coaching and maintain open communication to drive service excellence.

Skills

Front office leadership

Guest services management

Staff supervision

Conflict resolution

Education

High school diploma or GED

2-year hospitality/related degree

Tools

Front Office Software

Job description

Hotel Principessa Forte dei Marmi, part of Autograph Collection, is seeking an experienced Front Office Manager to oversee daily front desk operations and guest services. You will lead Bell/Door, Reservations, Switchboard and Guest Services, ensuring efficient check-in/out, guest satisfaction, and revenue goals.

The ideal candidate has a relevant hospitality degree or equivalent experience and a proven track record in staff supervision and service excellence.