Guest Experience Maker - Stage: Craft Memorable Stays

IHG Hotels & Resorts; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

IHG Hotels & Resorts in Rome is looking for a GEM (Guest Experience Maker) - Stage to enhance guest experiences. Responsibilities include managing guest profiles, preparing welcome amenities, and coordinating activities during their stay.

The ideal candidate will have a high school diploma, hospitality schooling is valued, along with technical skills in MS Office. Fluency in Italian and good English is essential. Join us in creating unforgettable experiences at Six Senses Rome.

Competenze

• High school diploma or equivalent, hospitality diploma preferred.
• Technical skills in MS Office and familiar with hotel systems.
• Fluent in Italian and good English; additional languages preferred.
• Eligible to work in Italy.

Mansioni

• Check guest profiles and preferences before arrival.
• Prepare arrival amenities for guests.
• Coordinate with departments for transfer requests.
• Upsell resort, spa, and restaurant facilities.

Conoscenze

Guest service

MS Office proficiency

Fluency in Italian

Good English

Formazione

High school diploma or equivalent

Hospitality diploma/degree

Strumenti

POS

PMS

CRM platforms

Descrizione del lavoro

IHG Hotels & Resorts in Rome is looking for a GEM (Guest Experience Maker) - Stage to enhance guest experiences. Responsibilities include managing guest profiles, preparing welcome amenities, and coordinating activities during their stay.

The ideal candidate will have a high school diploma, hospitality schooling is valued, along with technical skills in MS Office. Fluency in Italian and good English is essential. Join us in creating unforgettable experiences at Six Senses Rome.