GEM (Guest Experience Maker) Stage - Six Senses Rome

IHG Hotels & Resorts; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

IHG Hotels & Resorts in Rome is looking for a GEM (Guest Experience Maker) - Stage to enhance guest experiences. Responsibilities include managing guest profiles, preparing welcome amenities, and coordinating activities during their stay.

The ideal candidate will have a high school diploma, hospitality schooling is valued, along with technical skills in MS Office. Fluency in Italian and good English is essential. Join us in creating unforgettable experiences at Six Senses Rome.

Competenze

• High school diploma or equivalent, hospitality diploma preferred.
• Technical skills in MS Office and familiar with hotel systems.
• Fluent in Italian and good English; additional languages preferred.
• Eligible to work in Italy.

Mansioni

• Check guest profiles and preferences before arrival.
• Prepare arrival amenities for guests.
• Coordinate with departments for transfer requests.
• Upsell resort, spa, and restaurant facilities.

Conoscenze

Guest service

MS Office proficiency

Fluency in Italian

Good English

Formazione

High school diploma or equivalent

Hospitality diploma/degree

Strumenti

POS

PMS

CRM platforms

Descrizione del lavoro

GEM (Guest Experience Maker) - Stage

As GEM (Guest Experience Maker) - Stage, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

• As GEM (Guest Experience Maker) - Stage, I will assume full responsibility for the efficient operation in the following:
• Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
• Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
• Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
• Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
• Offer welcome drink and cold towel on arrival.
• Escort guests accordingly throughout the resort.
• Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
• Knowledge of fire & safety procedures and exits.
• Upsell all resort, spa, LIFE and restaurant facilities.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

• High school diploma or equivalent. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.
• Fluent in Italian and good English. I understand that additional languages are preferred.
• Eligible to work in Italy.

The above is intended to provide an overview of the role and responsibilities for a GEM (Guest Experience Maker) - Stage at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.