Guest Experience Lead, Front Office

EDITION; Roma; On-site; EUR 40,000 - 47,000; Full time

Job summary

EDITION Hotels in Rome seeks a seasoned Front Office Management leader to oversee Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, driving excellence in guest arrival and departure procedures. As a department head, you will collaborate with managers to ensure top-tier service and operational efficiency.

You will lead by example, manage staff, and pursue continual improvements in guest satisfaction and department financial performance.

Qualifications

• High school diploma or GED; 4 years experience in guest services, front desk, or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in guest services, front desk, or related area.

Responsibilities

• Leads and manages Front Office team and day-to-day operations.
• Oversees Bell Staff, Switchboard, Guest Services/Front Desk and Retail/Gift Shop as applicable.
• Ensures guest arrival/departure procedures and overall front office performance.
• Drives guest satisfaction and financial performance of the department.
• Maintains open, collaborative relationships with staff and ensures consistent service quality.
• Monitors staffing levels and budget adherence, and communicates performance expectations.

Skills

Leadership

Guest Services

Front Desk

Staff Management

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

EDITION Hotels in Rome seeks a seasoned Front Office Management leader to oversee Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, driving excellence in guest arrival and departure procedures. As a department head, you will collaborate with managers to ensure top-tier service and operational efficiency.

You will lead by example, manage staff, and pursue continual improvements in guest satisfaction and department financial performance.