Guest Experience Coordinator — Front Desk & Concierge

MEININGER Hotels; Milano; In loco; EUR 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fair compensation package

Volunteer days off

Extra vacation days yearly

Staff nights

Friends & family discounts

1:1 psychology sessions

Language courses

Employee events and team activities

Growth opportunities

Descrizione del lavoro

MEININGER Milano Lambrate is looking for a full-time Receptionist to warmly welcome guests, handle check-ins and check-outs, and ensure a memorable stay in a vibrant hybrid-hospitality setting.

You will respond to guest inquiries about local attractions, support invoicing and hour registration, and collaborate with the team across front office and occasional F&B tasks. Italian and English fluency, a friendly, proactive mindset, and teamwork are essential.

Competenze

• Experience in hospitality is required.
• Fluent Italian and English; other languages a plus.
• Teamwork mindset and willingness to assist colleagues.

Mansioni

• Host guests and create a memorable stay.
• Manage check-ins/outs to optimize occupancy.
• Answer guest inquiries and advise on local attractions.
• Handle invoicing, hour registration, online reputation, quality checks.
• Support F&B tasks as needed.
• Work weekdays, weekends, day/evening/night shifts.

Conoscenze

Hospitality experience

Outgoing personality

Team player

English fluency

Italian fluency

Strumenti

ASSD/Fidelio/SIHOT

Descrizione del lavoro

MEININGER Milano Lambrate is looking for a full-time Receptionist to warmly welcome guests, handle check-ins and check-outs, and ensure a memorable stay in a vibrant hybrid-hospitality setting.

You will respond to guest inquiries about local attractions, support invoicing and hour registration, and collaborate with the team across front office and occasional F&B tasks. Italian and English fluency, a friendly, proactive mindset, and teamwork are essential.