Guest Experience Concierge (Seasonal 2027)

Miramis Group; Porto Ercole; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Meal vouchers (€8/day)

Staff accommodation

Shuttle service

Job summary

Miramis Group is seeking a Guest Experience Agent for the 2027 summer season at Hotel La Roqqa in Porto Ercole, Italy. The role reports to the Guest Experience Manager and focuses on delivering exceptional, tailor-made guest experiences across departments to ensure memorable stays.

Responsibilities include welcoming guests, coordinating with Reception, Concierge, Housekeeping, F&B, and Sales & Events, and proactively addressing needs.

Qualifications

• Minimum 2 years of experience in 4*/5* hotels with international clientele.
• Fluency in Italian and English; other languages are a plus.
• Proficient use of PMS systems.
• Experience collecting and managing guest feedback.
• Accuracy in compiling reports and maintaining guest history.
• Ability to manage internal and external service bookings.
• Skill in creating and organizing tailor-made experiences.
• Familiarity with professional messaging platforms.
• Experience with online reputation management tools.

Responsibilities

• Be the face and voice of Miramis, welcoming guests and turning stays into tailor-made experiences.
• Collaborate with Reception, Concierge, Housekeeping, F&B, and Sales & Events to ensure seamless communication.
• Anticipate guest needs, resolve issues with empathy, and propose personalized activities.
• Collect feedback and curate thoughtful details that enhance guest memories.

Skills

Fluent Italian

Fluent English

PMS experience

Guest feedback

Reporting accuracy

Tools

PMS systems

Job description

Miramis Group is seeking a Guest Experience Agent for the 2027 summer season at Hotel La Roqqa in Porto Ercole, Italy. The role reports to the Guest Experience Manager and focuses on delivering exceptional, tailor-made guest experiences across departments to ensure memorable stays.

Responsibilities include welcoming guests, coordinating with Reception, Concierge, Housekeeping, F&B, and Sales & Events, and proactively addressing needs.