Groups & Events Sales Coordinator - Sheraton Milan San Siro

Sheraton Milan San Siro; Lombardia; On-site; EUR 28,000 - 36,000; Full time

Job summary

Marriott International's Sheraton brand in Italy invites a proactive Events Coordinator to join the Groups & Events Team, supporting planning and coordination of conferences, meetings, and banquets from commercial and operational perspectives.

You will liaise with clients, negotiate to maximise profitability, prepare contracts, and create operational documents such as BEOs and room layouts, while using Opera and Sales & Catering.

Qualifications

• Degree in Hospitality Management, Event Management or related field.
• Excellent communication and teamwork skills.
• Problem-solving mindset and flexibility.
• Fluent English.
• Experience with hospitality management systems is a plus.
• At least one year experience in a similar role.

Responsibilities

• Liaise with clients on conference and banquet planning.
• Negotiate with clients to maximise profitability.
• Prepare contracts and event documentation.
• Create BEOs, schedules and room layouts.
• Operate hotel systems like Opera and Sales & Catering.
• Collaborate with F&B, Sales, Front Office and Housekeeping.
• Provide on-site event support.
• Maintain records and reports for the department.
• Participate in site inspections and pre-event briefings.
• Follow all policies and ensure service standards.

Skills

Communication

Teamwork

Problem solving

English

Education

Bachelor's degree in Hospitality Management or related field

Tools

MS Office

Hospitality management systems

Job description

POSITION SUMMARY

The selected candidate will join the Groups & Events Team, supporting the department in the planning and coordination of events and group bookings from both a commercial and operational perspective, helping to deliver high-quality service and memorable experiences for our guests.

Main Responsibilities

• Liaise with clients regarding the sale and planning of conferences, meetings, and banquets.
• Manage negotiations with clients to maximize business opportunities and profitability.
• Prepare contracts and all event-related documentation, ensuring timely follow-up and management of proposal deadlines.
• Create operational documents, including BEOs (Banquet Event Orders), event schedules, and room layouts.
• Manage hotel systems such as Opera and Sales & Catering.
• Collaborate with internal departments (F&B, Sales, Front Office, Housekeeping) to ensure seamless event execution and effective communication.
• Coordinate external suppliers involved in event operations, ensuring timely delivery of services.
• Welcome clients during events and provide on-site operational support.
• Monitor event setups and ensure compliance with hotel standards.
• Assist in handling last-minute requests and resolving operational issues.
• Maintain databases, reports, and administrative records for the department.
• Participate in site inspections and pre-event briefings.
• Follow all company policies and procedures, ensuring compliance with administrative, operational, and service standards.
• Communicate effectively with the Event Manager and other team members to ensure proper workload distribution and coordination.

Preferred Qualifications

• Degree or educational background in Hospitality Management, Event Management, Tourism, or a related field.
• Strong communication and teamwork skills.
• Problem-solving mindset and operational flexibility.
• Excellent command of the English language.
• Proficiency in Microsoft Office; knowledge of hospitality management systems is an advantage.
• Previous experience in a similar role of at least one year

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.