Ground Operations Coordinator - Milan

WalksDevour; Lombardia; Presencial; EUR 24.000 - 30.000; A tiempo parcial

Descripción de la vacante

WalksDevour is seeking a Ground Operations Coordinator in Milan. This part‑time role blends on‑site tour coordination with administrative duties, supporting daily tours with freelance guides and partners.

You’ll report to the Ground Operations Manager and help ensure tours run smoothly, with a focus on high-quality guest experiences. The position requires availability for evenings and weekends, with a one‑year CCNL Turismo contract starting November 2026.

Formación

• Fluent in English and Italian is essential.
• Strong organizational and communication abilities are required.
• Ability to manage multiple priorities and work independently.
• Experience in tourism, tour operations, or hospitality is preferred.

Responsabilidades

• Tour coordination: check-in guests, assist guides, resolve issues on the ground, and file post-tour reports.
• Daily operations: oversee tour departures and ensure procedures are followed accurately.
• Administrative support: update systems, maintain records, and assist the Operations team.
• Financial tasks: handle tickets, track transactions, and record expenses per procedures.
• Materials and branding: manage procurement and distribution of materials and branded items.
• Guide and partner coordination: communicate with local guides, suppliers, and partners.
• Quality control: identify opportunities to improve tour delivery and supplier performance.
• Compliance and escalation: monitor procedures and flag issues to Ground Operations Manager.

Conocimientos

Fluent English

Fluent Italian

Organizational skills

Communication skills

Attention to detail

Proactive problem-solving

Multitasking

Team player

Evenings & weekends availability

Descripción del empleo

About You

We’re looking for a Ground Operations Coordinator to support our day‑to‑day tour operations in Milan, primarily around the Duomo and Last Supper areas.

This is a hands‑on, people‑facing role combining on‑site tour coordination with administrative tasks that can be completed remotely. It’s ideal for someone who is organized, punctual, proactive, and comfortable working in a fast‑paced, service‑oriented environment.

You’ll work closely with freelance guides, local partners, and internal teams to ensure our tours run smoothly and consistently.

The ideal candidate is reliable, collaborative, and an effective problem‑solver, with strong communication skills, attention to detail, and a positive, can‑do attitude.

The position is part‑time, 30 hours per week, with a working schedule typically running from Tuesday to Saturday. Flexibility is required to accommodate operational needs, including occasional Sunday work and evening shifts.

This is a temporary, one‑year employment contract under the CCNL Turismo, starting in November 2026. Candidates must already have the legal right to work in Italy.

Fluency in both English and Italian is essential.

About the Opportunity

As a Ground Operations Coordinator, you’ll play a key role in ensuring the smooth delivery of our daily tours in Milan. Working closely with the Central Operations team and reporting to the Ground Operations Manager, you’ll support tour departures, coordinate local freelance guides, manage operational logistics, and ensure that administrative tasks and reports are completed accurately and on time.

You’ll also help maintain strong relationships with local partners and suppliers, monitor compliance with operational procedures, and identify opportunities to improve tour quality and efficiency.

Feedback is an important part of this role. You’ll gather insights from guides, partners, and guests, as well as from your own on‑site observations, to help us continuously improve our operations and guest experience.

We’re looking for someone with previous experience in tourism, tour operations, hospitality, or a similar service‑oriented role. Experience working directly with tour guides is a strong advantage.

The position is based in Milan and combines on‑site responsibilities with administrative work that can be carried out remotely. You’ll have some autonomy in organizing your working time within the agreed schedule, while ensuring that operational priorities, deadlines, and service standards are met.

Your Responsibilities

• Tour coordination: Collect tickets and materials, check in guests, support guides, resolve operational issues on the ground, and complete post‑tour reports.
• Daily operations: Coordinate tour departures, monitor operational needs, and ensure that procedures are followed consistently.
• Administrative support: Update operational systems, maintain accurate records, complete reports, and assist the Operations team with administrative tasks.
• Financial and accounting support: Handle cash when required, track tickets, reconcile tour‑related transactions, and record operational expenses in line with company procedures.
• Materials and branding: Manage the procurement, organization, and distribution of operational materials and branded items.
• Guide and partner coordination: Support local freelance guides, communicate with suppliers and partners, and help resolve day‑to‑day operational challenges.
• Quality control: Identify opportunities to improve tour delivery, supplier performance, procedures, and itineraries.
• Compliance and escalation: Monitor adherence to company procedures and promptly flag recurring issues or non‑compliance to the Ground Operations Manager.

Requirements

• Based in Milan, preferably with easy access to the city center.
• Fluent in both English and Italian.
• Previous experience in tourism, tour operations, hospitality, or a similar customer‑facing role.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• A proactive approach to problem‑solving and the ability to manage multiple priorities.
• Comfortable working independently and as part of a team.
• Availability to work evenings and weekends when required, including occasional Sundays.
• Existing legal authorization to work in Italy.

Contractual Condition

4th level CCNL Turismo

• Annual gross salary according to the 4th level of CCNL turismo but will depend on experience and qualifications
• Annual gross salary will be prorated according to PT