People And Culture Manager

Four Seasons Hotels Ltd; Milano; On-site; EUR 41,000 - 50,000; Full time

Benefits offered by this job

Salary 45k€

Annual incentive

Training & development

Laundry service

Meals for staff

ESG events

Recognition programs

Career growth

Job summary

Four Seasons Milano is seeking a talented People and Culture Manager to lead the hotel’s people strategy and employee experience. Reporting to the Assistant Director, you will partner with leaders to advance talent development and embed a culture of excellence.

This role requires fluency in English and Italian, strategic thinking, and a hands-on, coaching mindset to drive engagement, budget stewardship, and a best-in-class workplace.

Qualifications

• Experience in People & Culture / HR, preferably luxury hospitality.
• Strong business acumen and ability to translate people strategies into results.
• Strategic/analytical mindset with hands-on, pragmatic approach.
• Excellent interpersonal and communication skills; ability to build trust.
• Fluency in English and Italian; legal right to work in Italy.

Responsibilities

• Support implementation of People and Culture strategy aligned with hotel objectives.
• Act as trusted Business Partner to leaders and managers for people-related guidance.
• Champion talent management and succession planning initiatives.
• Support Learning & Development agenda and address development needs.
• Build relationships and coach employees and leaders across the organization.
• Drive and monitor People and Culture initiatives at hotel level.

Skills

passion for people

talent management

learning & development

luxury hospitality experience

business acumen

strategic mindset

interpersonal skills

coaching

change catalyst

organizational skills

bilingual English/Italian

right to work in Italy

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Iconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the Role

We are currently seeking a talented, creative, and people-oriented People and Culture Manager to join our iconic Four Seasons Hotel Milano.

Reporting to the Assistant Director of People and Culture, the People and Culture Manager will support the development and execution of the hotel’s People and Culture strategy, while playing a key role in the day-to-day management of the function.

The overall objective of the role is to strengthen our culture and employee experience, ensuring that Four Seasons Milan continues to be recognized as an Employer of Choice in the destination.

What You Will Do

As a Cultural Advocate of the Golden Rule , you will champion our culture and values across every employee interaction and experience.

Your key responsibilities will include:

• Supporting the implementation of the People and Culture strategy and ensuring alignment with the hotel’s business objectives.
• Acting as a trusted Business Partner to leaders and managers, providing expert guidance on people-related matters.
• Championing top talent and actively supporting talent management and succession planning initiatives.
• Supporting the hotel’s Learning & Development agenda and partnering with leaders to identify and address development needs.
• Building strong relationships across the organization and acting as a coach and trusted advisor to employees and leaders.
• Supporting and driving corporate People and Culture initiatives and ensuring their effective implementation at hotel level.
• Providing employee counseling and guidance, fostering a positive, inclusive, and high-performing workplace culture.
• Supporting the management and monitoring of the People and Culture budget and financial performance.
• Ensuring accuracy, compliance, and confidentiality through regular audits of People and Culture records and processes.
• Organizing and overseeing employee engagement, recreation, and experience initiatives.
• Actively supporting recruitment, selection, and onboarding activities to attract and retain top talent.
• Evaluating the effectiveness of People and Culture programs and initiatives and identifying opportunities for continuous improvement.
• Monitoring compensation and benefits trends to help maintain the right balance between business needs, cost effectiveness, and employee experience.
• Contributing to a culture of continuous learning, recognition, engagement, and development.

What You Bring

We are looking for someone who combines a genuine passion for people with strong business understanding and a strategic mindset.

You will ideally bring:

• A strong passion for people, talent management, and learning & development.
• Previous experience in a People & Culture / Human Resources role, preferably within the luxury hospitality industry.
• Strong business acumen and the ability to translate people strategies into business results.
• A strategic and analytical mindset, combined with a hands-on and pragmatic approach.
• Excellent interpersonal and communication skills, with the ability to build trust at all levels of the organization.
• A natural coaching mindset and the ability to act as a trusted Business Partner to leaders and employees.
• The ability to act as a catalyst for change, while remaining a strong employee champion.
• A proactive, creative, and solution-oriented approach.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Fluency in English and Italian.
• The legal right to work in Italy.

What We Offer

At Four Seasons Milan, we are committed to creating an exceptional employee experience. We offer:

• Annual gross basic salary of 45.000,00€ and a comprehensive benefits package
• Annual Incentive Plan (AIP)
• Excellent training and development opportunities.
• Complimentary laundry service for employee work attire.
• Meals available at our Employee Restaurant.
• A wide range of Employee Experience initiatives, from our annual themed employee party to numerous ESG events throughout the year.
• Employee Recognition Programs.
• Opportunities to build a successful career within Four Seasons, with global career opportunities.

Schedule & Contract

This position is based at Four Seasons Hotel Milano and is offered on a regular-term contract.

Candidates must have the legal right to work in Italy and be fluent in both Italian and English.