Global Service Provider & Vendor Manager

JD.COM; Lombardia; On-site; EUR 60,000 - 90,000; Full time

Job summary

JD.com is seeking a highly organized and detail-oriented Service Provider Management professional to oversee and optimize relationships with our third-party service providers, ensuring high-quality and cost-effective services.

You will lead provider selection, onboarding, and performance management, negotiate SLAs and contracts, monitor KPIs, and collaborate with procurement, operations, and legal teams to align supplier strategies with business needs.

Qualifications

• Bachelor's degree in business-related field required.
• 5+ years in service provider or vendor management, ideally in ecommerce or logistics.
• Proven track record managing complex third-party relationships.
• Strong negotiation and contract management skills.
• Analytical thinker with data-driven decision making.
• Excellent communication and stakeholder influence.

Responsibilities

• Develop and implement strategies for service provider selection, onboarding and ongoing performance management.
• Negotiate and manage SLAs and contracts with providers, ensuring terms are met.
• Monitor provider performance against KPIs and drive improvements.
• Conduct regular business reviews with providers to discuss performance and resolve issues.
• Identify risks and develop mitigation strategies.
• Collaborate with procurement, operations and legal to align supplier strategies with business needs.
• Stay updated on best practices and trends in provider management.
• Manage budgets related to provider costs and identify cost-optimization opportunities.
• Resolve escalated disputes with providers promptly.

Skills

Service provider management

Vendor management

Negotiation

Contract management

Analytical thinking

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree in Business Administration, Supply Chain Management, or related field

Tools

Service management software

Job description

JD.com is seeking a highly organized and detail-oriented Service Provider Management professional to oversee and optimize relationships with our third-party service providers, ensuring high-quality and cost-effective services.

You will lead provider selection, onboarding, and performance management, negotiate SLAs and contracts, monitor KPIs, and collaborate with procurement, operations, and legal teams to align supplier strategies with business needs.