Global Salesforce Analyst – Service Cloud & FSL

ABB

Monza

Ibrido

EUR 45.000 - 65.000

Tempo pieno

14 giorni+

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Vantaggi offerti da questo lavoro

Dynamic and inclusive environment

Mentorship and hands-on experience

Competitive benefits

Descrizione del lavoro

A global technology leader is seeking a Business Analyst to bridge business needs with innovative IS solutions. This role involves collaborating with global teams to create impactful solutions in Salesforce Service and Field Service Lightning applications. Ideal candidates will have a minimum of 3 years of experience in analysis, hands-on Salesforce CRM experience, and familiarity with Agile methodologies. The position offers competitive benefits and the opportunity to shape the future of robotics globally.

Competenze

Minimum 3 years of experience as a business, system, functional, or data analyst.
Hands-on experience with Salesforce CRM and SFDC configuration.
Familiarity with Agile methodologies and backlog management.

Mansioni

Perform business analysis to support decisions for new enhanced solutions.
Create functional and non‑functional documentation including user stories, backlog items, and acceptance criteria.
Analyze and document business processes, propose improvements, and assess system impacts.
Facilitate alignment between stakeholders and application suppliers.
Support testing, training, and implementation activities.