Global Sales Support Specialist

Seaman Paper Co.; Budrione; In loco; EUR 32.000 - 48.000; Tempo pieno

Descrizione del lavoro

Seaman Paper is a global manufacturer of specialty paper and sustainable packaging solutions. Headquartered in Leominster, Massachusetts, the company serves customers across North America, Europe, and Asia, and operates globally.

We are hiring a Sales Support Representative to join our Correggio, Italy team, providing day‑to‑day support to Sales Managers and customers, coordinating quotations, orders, samples, and inquiries in a fast‑paced, international environment.

Competenze

• 1–3 years of experience in inside sales, sales support, customer service, or a similar commercial role.
• Experience in manufacturing, packaging, paper, retail, or a related industry is a plus.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.
• Strong attention to detail and the ability to manage multiple activities at the same time.
• A proactive approach to solving customer and operational issues.
• Ability to work independently while collaborating with colleagues and customers.
• Comfortable working in a fast-paced, international environment.
• Good working knowledge of Microsoft Office.

Mansioni

• Provide administrative and commercial support to Sales Managers, including quotations, samples, orders, and customer requests.
• Act as a point of contact between Sales, Customer Service, Estimating, Operations, and other internal teams.
• Respond to customer inquiries regarding products, services, orders, availability, and delivery status.
• Support international sales programs by coordinating communication, inventory planning, and implementation across Seaman Paper production locations.
• Maintain regular communication with selected existing customers in support of the Sales Manager.
• Manage inbound leads from retail and European markets received through the company website and other sources.
• Qualify and route new leads to the appropriate Sales Manager, distributor, or internal team.
• Research prospective customers using online resources and business intelligence tools.
• Prepare and follow up on customer quotations.
• Process customer orders and coordinate delivery information with the appropriate internal teams.
• Maintain accurate customer, prospect, and activity information in Salesforce.
• Support prospecting and customer development activities.
• Participate in sales and team meetings and contribute ideas to improve customer service and internal processes.
• Work closely with colleagues across different departments and international locations to ensure a positive customer experience.

Conoscenze

Communication skills

Microsoft Office

Sales/Customer liaison

Strumenti

Salesforce

Descrizione del lavoro

Seaman Paper is a global manufacturer of specialty paper and sustainable packaging solutions. Headquartered in Leominster, Massachusetts, the company serves customers across North America, Europe, and Asia, and operates globally.

We are hiring a Sales Support Representative to join our Correggio, Italy team, providing day‑to‑day support to Sales Managers and customers, coordinating quotations, orders, samples, and inquiries in a fast‑paced, international environment.