Global SaaS Onboarding & Migration Lead

Deel

Italia

In loco

EUR 42.000 - 60.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

Deel is seeking a skilled Client Onboarding Specialist to migrate customers from acquired companies onto the Deel platform and run smooth onboarding projects. You will coordinate stakeholders, manage timelines, and ensure data integrity during migrations.

You will act as a trusted advisor to clients, guiding operational and product decisions while championing Deel capabilities internally to expand client usage. Strong organization, communication, and adaptability are essential.

Competenze

2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product.
Solid understanding of the managed Payroll domain including key concepts within payroll.
Ability to learn and understand systems so that immediate support can be provided to clients or internal colleagues as needed
Comfortable working with large data sets across different data domains with working knowledge of data transformation techniques and defining requirements
Focused, action-oriented, and always anticipating next steps: a natural project manager
High attention to detail and can design an organized, effective onboarding plan and schedule for clients.
Enjoy teaching others, be it a customer or a colleague.
Customer obsessed and have significant experience building customer relationships.
Team player, and enjoy working on a diverse team.
Driven, think on your feet, and thrive in a fast-paced, challenging environment.
Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
Are curious by nature and interested in making an impact.

Mansioni

Set up project plans including key deliverable dates using applicable tools for managing the projects.
Oversee regular customer status meetings and status reporting.
Direct and assist with data migrations from acquired company systems to Deel including data reconciliation, validation and other QA gates.
Manage tasks that have dependencies on other teams within Deel, ensuring that client deadlines are met.
Help teammates with escalations and day-to-day questions on processes and Deel products.
Take additional responsibilities to drive more complex projects, and drive process and product improvements to impact wider teams.
Set up customers to success in a timely manner through becoming expert in Deel products through orientation, training and assisting with client-side Change Management.
Assist the wider team in developing appropriate materials to help clients navigate the project and associated business change.
Problem solve Client’s issues and proactively advocate for Client’s success.
Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience.
Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.