Global Logistics & Customer Service Coordinator

Cid; Lazio; In loco; EUR 40.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-site work

Competitive salary €40k-€50k

Descrizione del lavoro

CID Rome, Italy-based company in interventional medical devices seeks a Customer Service Logistic Coordinator to supervise orders, coordinate shipments, monitor stock, and ensure quality compliance. This on-site role requires SAP expertise, strong English, and international logistics experience.

The position is full-time on-site in Italy, with a salary range of €40,000–€50,000 per year under CCNL Industria Chimica. Excellent organizational and collaborative skills are essential for success.

Competenze

• University degree in Economics, Business Administration, Supply Chain, Logistics, or related fields.
• Minimum 5 years of experience in Customer Service, Logistics, Order Management, or similar roles within an international environment.
• Advanced knowledge of SAP ( mandatory ).
• Proficiency in Microsoft Office, ERP systems, and data analysis.
• Fluent English (written and spoken).
• Strong organizational, communication, and problem-solving skills.
• Customer-oriented mindset with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive and collaborative approach.
• Team management skills

Mansioni

• Supervise customer orders from receipt through delivery, ensuring accuracy and timely fulfillment.
• Coordinate domestic and international shipments with carriers, distributors, and internal stakeholders.
• Monitor inventory levels, stock movements, and product availability to support business operations.
• Handle customer inquiries, returns, complaints, and order-related issues, ensuring prompt resolution.
• Maintain accurate records and documentation related to logistics and customer service activities.
• Collaborate with Production, Planning, Purchasing, Quality, and Sales teams to ensure smooth order processing and delivery performance.
• Support product traceability and ensure proper use of SAP within daily operations.
• Monitor logistics and customer service KPIs and prepare periodic reports.
• Assist in the management of export documentation and compliance requirements.
• Knowledge of customs procedures (duties,clearence,etc...) and international trade compliance, supporting import/export operations and cross-border logistics activities.

Conoscenze

Fluent English

Team management

Problem solving

Customer-oriented mindset

Formazione

University degree in Economics, Business Administration, Supply Chain, Logistics, or related fields

Strumenti

SAP

Microsoft Office

ERP systems

Descrizione del lavoro

CID Rome, Italy-based company in interventional medical devices seeks a Customer Service Logistic Coordinator to supervise orders, coordinate shipments, monitor stock, and ensure quality compliance. This on-site role requires SAP expertise, strong English, and international logistics experience.

The position is full-time on-site in Italy, with a salary range of €40,000–€50,000 per year under CCNL Industria Chimica. Excellent organizational and collaborative skills are essential for success.