Global Field Service Operations Coordinator

Maxphotonics; Milano; In loco; EUR 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Commission package

Growth opportunities

Descrizione del lavoro

Maxphotonics Italy GmbH is seeking a Service Operations Coordinator to support our Field Service Engineers and streamline global service operations across EMEA, with a focus on coordinating field activities, inventory, procurement, and invoicing.

You will collaborate with internal teams and our China office to ensure compliant, on-time service delivery, build scalable processes, and set best practices for customer support as we expand worldwide.

Competenze

• Proven experience in service coordination, logistics, or operations support
• Excellent organizational and multitasking skills with strong attention to detail
• Proficient in Microsoft Office; experience with ERP systems (e.g., SAP, Oracle, NetSuite) is a plus
• Strong communication skills, both verbal and written
• Ability to work cross-functionally and with international teams (experience working with teams in China is an advantage)
• Knowledge of shipping processes, inventory control, and procurement procedures
• Ability to work under pressure in a fast-paced environment

Mansioni

• Schedule and dispatch Field Service Engineers (FSEs) based on service needs and customer priorities
• Track and manage service inventory, parts replenishment, and stock levels at multiple sites
• Create and manage Purchase Orders (POs), Purchase Requisitions (PRs), Quotes, and Invoicing using internal systems
• Review and validate service tickets before dispatch; ensure proper documentation and scope of work are defined
• Liaise with the China-based service and support teams to follow up on parts, repairs, and escalations
• Maintain logs, reports, and trackers; follow up on open actions and service cases to closure

Conoscenze

Service coordination

Logistics

Organizational skills

Attention to detail

Cross-functional collaboration

Microsoft Office

Strumenti

SAP

Oracle

NetSuite

Descrizione del lavoro

Maxphotonics Italy GmbH is seeking a Service Operations Coordinator to support our Field Service Engineers and streamline global service operations across EMEA, with a focus on coordinating field activities, inventory, procurement, and invoicing.

You will collaborate with internal teams and our China office to ensure compliant, on-time service delivery, build scalable processes, and set best practices for customer support as we expand worldwide.