Italy Field Service Engineer

Datalogic; Emilia-Romagna; In loco; EUR 35.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading automation company in Italy seeks a detail-oriented Field Service Coordinator to manage the Italian team of field service engineers. Responsibilities include enhancing customer service, overseeing service tasks, and auditing work processes. Successful candidates will possess a Bachelor's degree in a technical field, strong leadership skills, and at least 3–4 years of relevant experience. Proficiency in Italian and knowledge of English are required. This position demands excellent communication and problem-solving capabilities.

Competenze

• 3/4 years of prior experience in Field Service Activities, preferably in automation or related fields.
• Strong industry knowledge and previous management experience may be advantageous.
• Italian as the primary language; English as an additional language is a plus.

Mansioni

• Delegate and direct service tasks, monitoring project progress.
• Handle customer complaints quickly and professionally.
• Assist with administrative tasks like managing invoices and processing orders.
• Audit work and customer service to meet high standards.
• Maintain relationships with manufacturers and dealers.
• Help train new employees on company procedures.
• Stay current with industry regulations and innovations.

Conoscenze

Leadership skills

Customer service skills

Communication skills

Problem-solving skills

Organizational skills

Computer literacy

Formazione

Bachelor degree in a technical field such as electronics

Descrizione del lavoro

Role Mission

We are looking for a detail‑oriented Field Service Coordinator to manage the Italian Team field service engineers and handle customer service interactions and reports. The field service coordinator’s responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. He maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

To be successful as a service coordinator, you should display a strong sales‑minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and third‑party vendors.

Key Responsibilities

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Helping to train new employees in company procedures.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Requirements

• Education: Bachelor degree in a technical field such as electronics.
• Languages: Italian as primary; English as additional language is considered a plus.
• Experience: Preferred is 3/4 years of prior experience on Field Service Activities in automation or other similar market with Electrical and Electronical devices.
• Previous management experience may be advantageous.
• Strong industry knowledge.
• Excellent leadership, communication and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem‑solving skills.
• The ability to work under pressure and handle stress.