Global Dynamics 365 & Power Platform Architect

HSO; Roma; Hybrid; EUR 100,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Global exposure across EMEA

International travel

Job summary

HSO is seeking a Dynamics 365 CE & Power Platform Solution Architect to lead the architectural direction of multinational CRM transformation programmes across the Dynamics 365 CE and Power Platform stack.

You will work with executives, business leaders, and delivery teams to shape customer engagement, sales, service, and digital operations, driving strategic design, governance, and quality across the programme lifecycle.

Qualifications

• Proven experience with AI processes & architecture.
• 8+ years CRM consulting and solution architecture.
• Deep expertise in Dynamics 365 CE and Power Platform.
• Experience leading enterprise CRM and customer engagement transformations.
• Experience architecting Sales, Service, Marketing, Power Apps, Power Automate.
• Hands-on with Dynamics 365 Project Operations or Field Service.
• Broad Architecture across Dynamics 365 CE and multiple Microsoft offerings.
• Team lead experience is desirable.
• Strong executive stakeholder management and workshop facilitation.
• Experience leading international end-to-end implementations.
• Knowledge of Azure, integrations, analytics, AI, and automation.
• Coaching, mentoring and team leadership abilities.
• Presales and business development experience desirable.

Responsibilities

• Lead architecture for Dynamics 365 CE and Power Platform programmes.
• Advise senior stakeholders on digital transformation and technology strategy.
• Drive discovery workshops and solution design.
• Architect end-to-end solutions across Dynamics 365, Power Platform, Azure, integrations, and data.
• Ensure scalable, high-quality solutions aligned with business goals.
• Provide technical leadership, mentoring and governance.
• Support strategic presales and executive customer engagements.
• Shape best practices, methodologies and reusable assets.

Skills

Dynamics 365 CE

Power Platform

CRM consulting

Solution architecture

Executive stakeholder mgmt

Job description

HSO is seeking a Dynamics 365 CE & Power Platform Solution Architect to lead the architectural direction of multinational CRM transformation programmes across the Dynamics 365 CE and Power Platform stack.

You will work with executives, business leaders, and delivery teams to shape customer engagement, sales, service, and digital operations, driving strategic design, governance, and quality across the programme lifecycle.