Dynamics 365 CE Functional Architect - Enterprise CRM Lead

reddyice; Italia; On-site; EUR 107,000 - 160,000; Full time

Job summary

Reddy Ice in Dallas, TX is seeking a Manager of Dynamics 365 CE Functional Configuration to serve as the platform architect and functional expert. You will lead configuration, design data models, and collaborate with Sales, Customer Service, Marketing, and IT to deliver scalable solutions for a high-volume retail distribution business.

This role combines hands-on configuration, strategic roadmap ownership, governance, and strong partnership with business leaders.

Qualifications

• 7+ years of experience with Microsoft Dynamics 365 Customer Engagement (CE) / CRM.
• Experience with requirements gathering, business process mapping & solution design.
• Experience supporting enterprise-scale CRM implementations and enhancements.
• Excellent communication and stakeholder management skills.
• Ability to work with business leaders, IT teams, and external partners.

Responsibilities

• Architect, design, and configure workflows, data models, and features across D365 modules tailored to a high-volume distribution infrastructure.
• Build and maintain unified B2B profiles and measures within D365 Customer Insights to power data strategies.
• Lead platform governance, validation, and end-user documentation; coordinate UAT and testing.

Skills

Dynamics 365 CE/CRM

Dynamics 365 Sales

Dynamics 365 Customer Service

Marketing / Customer Insights

Power Platform

Requirements gathering

Business process mapping

Enterprise-scale CRM

Stakeholder management

Communication

Tools

Dataverse

Job description

Reddy Ice in Dallas, TX is seeking a Manager of Dynamics 365 CE Functional Configuration to serve as the platform architect and functional expert. You will lead configuration, design data models, and collaborate with Sales, Customer Service, Marketing, and IT to deliver scalable solutions for a high-volume retail distribution business.

This role combines hands-on configuration, strategic roadmap ownership, governance, and strong partnership with business leaders.