Global CX & Insights Intern: Voice of Customer

KIKO MILANO

Milano

In loco

EUR 8100 - 9700

Tempo pieno

4 giorni fa

Candidati tra i primi

Generatore di candidature

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Supera i filtri ATS

Vantaggi offerti da questo lavoro

Internship allowance €800 gross per mo

Descrizione del lavoro

KIKO MILANO in Milan is seeking a Global Customer Experience & Insights Intern to join the Global Customer Experience & Insights Team, reporting to the Global Customer Experience & Insights Coordinator.

Such talent will support the implementation and activation of KIKO MILANO's Global Voice of Customer and Customer Satisfaction Program, contributing to the collection, analysis and transformation of customer feedback into actionable insights and continuous improvement across markets and

Competenze

Bachelor's or Master's degree in business, marketing, economics, data analytics or market research.
Strong interest in Customer Experience, VOC, and data analysis.
Good analytical skills to interpret quantitative and qualitative data.
Proficiency with Excel and PowerPoint.
Professional English proficiency; strong organizational skills.

Mansioni

Support rollout of Voice of Customer across markets and touchpoints.
Assist platform setup, testing, UAT and data quality checks.
Contribute to pilot initiatives and PoC activities with setup, monitoring and reporting.
Maintain project docs, timelines and follow-ups with stakeholders and partners.
Support development of Close the Loop processes, workflows and training materials.
Monitor program adoption, effectiveness and improvement opportunities.
Assist day-to-day Trustpilot activities including reviews monitoring and coordination.