Global Customer Support Leader — Scale & AI

OverIT - Field Service Management; Milano; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

International culture and environment

Career-defining opportunity with exposure to private-equity firms

Résumé du poste

A leading SaaS solutions provider in Milan is seeking a Global Customer Support Manager to oversee the customer support team and enhance service delivery. The ideal candidate will have proven leadership in international settings, focus on customer satisfaction, and extensive knowledge of IT service management. This full-time position offers the opportunity to influence key strategies and work with diverse teams worldwide.

Qualifications

• Extensive experience leading large support organizations.
• Strong leadership presence in high-pressure contexts.
• Deep understanding of service-desk operations and best practices.

Responsabilités

• Manage and develop the Global Support Customer team.
• Oversee resource allocation and performance management.
• Collaborate with Account Executives to execute customer success strategies.

Connaissances

Leadership in international support organizations

Customer satisfaction focus

ITIL framework knowledge

Stakeholder management

Jira Service Management

Fluency in English and Italian

Outils

Oracle DB

Java-based applications

Description du poste

A leading SaaS solutions provider in Milan is seeking a Global Customer Support Manager to oversee the customer support team and enhance service delivery. The ideal candidate will have proven leadership in international settings, focus on customer satisfaction, and extensive knowledge of IT service management. This full-time position offers the opportunity to influence key strategies and work with diverse teams worldwide.