Bilingual SaaS CSM – AI-Powered LMS Adoption

Docebo; Biassono; Presencial; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous Vacation Policy

Employee Share Purchase Plan

Career progression opportunities

Employee resource groups involvement

Resumo da oferta

A leading learning technology company in Italy seeks an experienced Customer Success Manager to empower customers through effective platform solutions and usage strategies. The role requires proficiency in Italian and English, along with a strong background in customer success management within the SaaS industry. You will be responsible for managing relationships, driving product adoption, and ensuring customer satisfaction, ultimately contributing to customer retention and growth. This position offers opportunities for career progression and a supportive work culture.

Qualificações

• Previous experience in a customer success role.
• Experience working with B2B accounts in the SaaS industry.
• Knowledge of HR / LMS technologies is desired.

Responsabilidades

• Be the primary contact and advocate for Docebo customers.
• Manage customer expectations of Docebo products and processes.
• Collaborate with internal teams to provide exceptional customer experience.

Conhecimentos

Fluent in Italian

Fluent in English

Strong written communication skills

Problem-solving skills

Ability to manage high-pressure situations

Relationship building

Descrição da oferta de emprego

A leading learning technology company in Italy seeks an experienced Customer Success Manager to empower customers through effective platform solutions and usage strategies. The role requires proficiency in Italian and English, along with a strong background in customer success management within the SaaS industry. You will be responsible for managing relationships, driving product adoption, and ensuring customer satisfaction, ultimately contributing to customer retention and growth. This position offers opportunities for career progression and a supportive work culture.