Global Customer Experience Specialist | Hybrid Work

Freudenberg Sealing Technologies; Pinerolo; Hybrid; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Cafeteria on-site

Hybrid work

One year fixed term

Job summary

Freudenberg Sealing Technologies in Italy is seeking a Customer Service Specialist to validate orders, confirm receipt, monitor statuses, and coordinate with production. You will act as the primary customer contact and support transfer projects, with a focus on accurate data and timely communication.

Requirements include a Bachelor's in Language or Economics, fluent English and German, and SAP experience is a plus (French is a bonus).

Qualifications

• Bachelor's degree in language or economics; advanced degree preferred or compensating years of experience.
• Specified years of customer service experience is a plus.
• SAP experience is a plus.
• Fluent-level English and German; French is a plus.

Responsibilities

• Conducts order validations and entries.
• Confirms customer order receipt, creation, and delivery.
• Monitors order statuses and manages claims and returns.
• Provides clear and consistent communication between customers and internal production.
• Serves as the primary contact for customers, including issues or escalation.
• Supports transfer projects and process improvement initiatives.
• Handles routine maintenance of the Master Data System.

Skills

English

German

French

SAP

Customer service

Education

Bachelor's Degree in Language or Economics

Advanced degree preferred

Job description

Freudenberg Sealing Technologies in Italy is seeking a Customer Service Specialist to validate orders, confirm receipt, monitor statuses, and coordinate with production. You will act as the primary customer contact and support transfer projects, with a focus on accurate data and timely communication.

Requirements include a Bachelor's in Language or Economics, fluent English and German, and SAP experience is a plus (French is a bonus).