Customer Service Specialist (f/m/d)

Freudenberg Sealing Technologies; Pinerolo; Hybrid; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Cafeteria on-site

Hybrid work

One year fixed term

Job summary

Freudenberg Sealing Technologies in Italy is seeking a Customer Service Specialist to validate orders, confirm receipt, monitor statuses, and coordinate with production. You will act as the primary customer contact and support transfer projects, with a focus on accurate data and timely communication.

Requirements include a Bachelor's in Language or Economics, fluent English and German, and SAP experience is a plus (French is a bonus).

Qualifications

• Bachelor's degree in language or economics; advanced degree preferred or compensating years of experience.
• Specified years of customer service experience is a plus.
• SAP experience is a plus.
• Fluent-level English and German; French is a plus.

Responsibilities

• Conducts order validations and entries.
• Confirms customer order receipt, creation, and delivery.
• Monitors order statuses and manages claims and returns.
• Provides clear and consistent communication between customers and internal production.
• Serves as the primary contact for customers, including issues or escalation.
• Supports transfer projects and process improvement initiatives.
• Handles routine maintenance of the Master Data System.

Skills

English

German

French

SAP

Customer service

Education

Bachelor's Degree in Language or Economics

Advanced degree preferred

Job description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Sealing Technologies is a longstanding technology expert and market leader for sophisticated and novel applications in sealing technology and electric mobility solutions worldwide. Thanks to our unique materials and technology expertise, we are a proven supplier for demanding products and applications, as well as a development and service partner to customers in the automotive industries and in general industries. With our approximately 13,000 employees worldwide, we generate sales of about 2.5 billion euros.

Some of your Benefits

Safe Environment:

We strive to ensure safety remains a top priority, and provide a stable environment for our employees.

International Opportunities:

Grow in your career through international exchange and global job opportunities.

Personal Development:

We offer a variety of trainings to ensure you can develop in your career.

Sustainability & Social Commitment:

We support social and sustainable projects and encourage employee involvement.

Cafeteria/ Canteen:

We offer fresh food on-site, both hot and cold.

One year fixed term

Pinerolo

Hybrid Work

Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.

payments The MINIMUM gross annual salary for this position in Italy is €31,125.00. Compensation for this position will be determined by the candidate's qualifications, experience, education, and overall alignment with the role's responsibilities.

Customer Service Specialist (f/m/d)

Responsibilities

• Conducts order validations and entries.
• Confirms customer order receipt, creation, and delivery.
• Monitor and tracks order statuses and manages claim cases and returns.
• Provides clear and consistent communication between and with customers and internal production.
• Serves as the primary contact for customers, including cases of issues or escalation.
• Supports transfer projects and process improvement initiatives.
• Handles routine maintenance of the Master Data System.

Qualifications

• Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.
• Specified years of customer service experience is a plus.
• SAP experience is a plus.
• Fluent-level English and German. French is a plus.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.