German-Speaking Rome-Based E-commerce Care Specialist

Dainese; Lazio; In loco; EUR 24.000 - 29.000; Tempo pieno

Descrizione del lavoro

Dainese, the global leader in protective equipment and apparel for motorcycling, seeks a Consumer Care Specialist (German speaker) to join the Digital & E-commerce team in Rome, Italy. The role focuses on delivering high-quality support for ecommerce orders, returns, product information and after-sales service across global consumer channels.

You will manage inquiries via email, phone, chat and social, coordinate with logistics and stores, and help with marketplace operations while upholding

Competenze

• Multilingual native speaker or fluent in German and English; other languages a plus.
• Strong communication skills with correct grammar and spelling.
• Collaborative, flexible, positive, team player, eager to learn.
• Experience or passion for the motorbike industry.

Mansioni

• Manage inbound and outbound emails, calls, chats with consumers globally on ecommerce topics.
• Ensure inquiries are answered in a timely manner based on company SLAs.
• Coordinate with logistics and warehouse teams on shipment status.
• Communicate with couriers regarding inbound/outbound shipments and issues.
• Collaborate with company-owned stores to manage end customers (B2C).
• Analyze product complaints and provide the best solution.
• Analyze paid repair requests and provide the most appropriate solution.
• Manage product reviews and Q&As.
• Assist with proofreading text for Dainese, AGV, TCX official websites.

Conoscenze

German language

English language

Strumenti

Microsoft Office

Descrizione del lavoro

Dainese, the global leader in protective equipment and apparel for motorcycling, seeks a Consumer Care Specialist (German speaker) to join the Digital & E-commerce team in Rome, Italy. The role focuses on delivering high-quality support for ecommerce orders, returns, product information and after-sales service across global consumer channels.

You will manage inquiries via email, phone, chat and social, coordinate with logistics and stores, and help with marketplace operations while upholding