German-Speaking Customer Technical Advisor - Greece w/ Relocation (Remote from Greece Possible)

AetherCore; Milano; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading customer support consultancy is looking for a German-speaking Customer Technical Advisor to assist customers in Athens, Greece. This full-time position includes handling inquiries, providing technical support, and ensuring customer satisfaction. Candidates should be fluent in German and have strong communication skills. The role offers relocation assistance, health coverage, and competitive salary with bonuses.

Servizi

Paid travel expenses for relocation

Two weeks of hotel accommodation

Assistance with long-term housing

Renewable 12-month contract

Health coverage

Free Greek language lessons

Competenze

• Fluent in German with a minimum C1 level in English.
• Ability to type at least 20 words per minute.
• Strong troubleshooting and problem-solving skills.

Mansioni

• Respond to customer inquiries by phone.
• Log customer queries and feedback in the system.
• Troubleshoot technical issues and provide solutions.

Conoscenze

Fluent German

Good command of English

Problem-solving skills

Active listening

Communication abilities

Formazione

High school diploma or equivalent

Descrizione del lavoro

Overview

German-Speaking Customer Technical Advisor - Greece w/ Relocation (Remote from Greece Possible)

We are seeking German-speaking candidates for a remote customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after relocation support is provided.

Position Overview: As a Customer Technical Advisor, you will be responsible for handling customer inquiries and providing technical support. You will assist consumers by phone, ensuring all inquiries are accurately recorded and resolved in line with company standards.

Responsibilities

• Respond to customer inquiries via phone, following established processes
• Accurately log customer queries and feedback in the system
• Handle customer complaints according to escalation policies
• Ensure all support requests are addressed within agreed service levels
• Troubleshoot technical issues using available resources
• Provide solutions to common technical questions

Qualifications

• High school diploma or equivalent
• Native or fluent German language skills
• Good command of English (minimum C1 level)
• Ability to type at least 20 words per minute
• Strong problem-solving and troubleshooting skills
• Good active listening and communication abilities
• Seniority level: Internship
• Employment type: Full-time

Offer and Benefits

• Paid travel expenses for relocation to Greece
• Two weeks of hotel accommodation provided upon arrival
• Assistance with securing long-term housing through a real estate agency (no additional fees)
• Renewable 12-month employment contract
• Health coverage and private healthcare plan
• Competitive salary with performance-related bonuses
• Full-time schedule: 40 hours per week (8-hour shifts, 5 days per week)
• Free Greek language lessons

If you are looking for an opportunity to work abroad, develop your technical support skills, and receive relocation support, we encourage you to apply.