F&B Supervisor - Sheraton Milan San Siro

Sheraton Hotels & Resorts; Milano; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

Sheraton Hotels & Resorts in Milan seeks a Front of House Supervisor to join the F&B Front department. You will be the main link between management and staff, overseeing service across shifts and ensuring guest satisfaction.

The ideal candidate has hospitality experience, strong English, and proven leadership and organisational skills. You will lead service during peak hours, manage temporary staff, and uphold HACCP standards while delivering memorable guest experiences.

Competenze

• Guest-focused with strong service orientation.
• Excellent English proficiency.
• Strong leadership and organisational skills.
• Flexibility to work across shifts.

Mansioni

• On-floor presence and front-of-house service management.
• Lead team during service and coordinate before, during and after.
• Coordinate temporary staff in compliance with regulations.
• Manage orders and stock via Marriott system.
• Familiarity with Micros Opera or similar systems.
• Describe dishes to guests and advise on wine pairings.
• Ensure mise en place and dining room/bar readiness.

Conoscenze

Guest focus

Attention to detail

Problem-solving

Service orientation

Communication skills

Flexibility

Adaptability

Leadership

English fluency

Strumenti

Micros Opera

Descrizione del lavoro

Additional Information

Job Number 26111471

Job Category Food and Beverage & Culinary

Location Via Caldera, 3, Milan, Milan, Italy, 20153VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range: EUR 25316.20 - 30.000 Annual Salary

Position Summary

The successful candidate will join the F&B Front department. Together with the other supervisors, they will act as the main point of contact between management and operational staff. They will work across different shifts and services, depending on operational requirements. We are looking for someone currently in a similar role with solid experience in businesses similar to ours, particularly in the hospitality sector.

Profile

• Guest-focused, attention to detail, problem-solving skills and service-oriented, good communication skills, flexibility and adaptability, proactivity and initiative, excellent organisational and leadership skills.
• Excellent level of English

Main Responsabilities

• On-floor presence, operational management, front-of-house service
• Team management during service, organisation of the team before, during and after service
• Management and coordination of temporary staff, in compliance with current regulations
• Order management and stock control via the Marriott management system
• Knowledge of Micros Opera or other front-of-house order management applications is preferred
• Knowledge of dishes and the ability to describe them to guests
• Knowledge of wines and basic food and wine pairing
• Compiling orders and ensuring pantry stock levels
• Checking and arranging the mise en place for the dining room and bar
• Preparing set-ups for events and banqueting
• Knowledge and application of HACCP rules

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.