Front Office Host

The Social Hub; Toscana; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Discounts in properties across Europe

Growth opportunities

Job summary

The Social Hub in Italy’s Toscana region is seeking a Front Office Host who creates a warm first impression and a smooth welcome for every guest. You will manage check-ins, provide local tips, and coordinate with hotel teams to ensure a memorable stay.

Bring 1–3 years of hospitality experience, English and Italian fluency, and a proactive, energetic attitude. This on-site role offers opportunities to engage guests across Europe with exclusive property discounts.

Qualifications

• 1-3 years of experience in hospitality or a similar guest-facing role.
• Energetic, welcoming vibe that makes guests feel at home.
• Ability to switch between tasks without losing your smile.

Responsibilities

• Welcome guests with warmth and set a great atmosphere from the start.
• Assist with check-ins, payments and kiosk navigation.
• Keep the lobby tidy, inviting and buzzing with the right energy.
• Offer local recommendations and connect guests to events, restaurants and experiences.
• Assist with bookings for activities and dining.
• Share guest insights with the team to improve stays.
• Collaborate with Housekeeping, F&B and Maintenance to run smoothly.
• Promote outlets and spot upsell opportunities.

Skills

Hospitality experience

English & Italian

Customer service

Tools

PMS

Kiosks

Guest messaging apps

Job description

Front Office Host

As a Front Office Host, you’re the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic, friendly and easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special.

Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team.

• IT-Florence Belfiore

Your Mission, Should You Choose to Accept It

In Case You Don’t Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces.

What You’ll Do

• Welcome guests with genuine warmth and set a great atmosphere from the start
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing with the right energy
• Offer local recommendations and connect guests to events, restaurants and experiences
• Jump in with bookings for activities, restaurants and everything in between
• Share guest insights and feedback with the team to improve every stay
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
• Represent TSH by promoting our outlets and spotting upsell opportunities

What You’ll Have

• You have 1-3 years of experience in hospitality or a similar guest-facing role
• You bring an energetic, welcoming vibe that makes people feel at home
• You’re great at switching between tasks without losing your smile
• You have a proactive mindset and love turning small moments into memorable ones
• You’re comfortable with digital tools like PMS, kiosks or guest messaging apps
• You communicate clearly in English and Italian
• You’re a team player who stays cool and confident during busy peaks

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.

• Starting salary: 23.739,66€ gross per year