Front Office Intern

The Social Hub; Emilia-Romagna; Presencial; EUR 5000 - 6100; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly internship stipend

Access to restaurant and gym

Discounts on hotel stays and food &amp

Vibrant international workplace

Descripción de la vacante

The Social Hub in Bologna is seeking a Front Office Intern to warmly welcome guests, manage self-check-in, and support F&B service. You’ll share local tips, help with guest requests, and enjoy access to all TSH facilities while learning in a dynamic, international environment.

You must be enrolled in an EU institution, studying Hospitality or Front Office, and be ready to take on responsibility with a hands-on, positive attitude. Monthly stipend applies.

Formación

• Currently enrolled in an EU school or university.
• Studying Hospitality, Tourism, Front Office Management or similar at an MBO level.
• Able to work independently and take on responsibility.
• Flexible, hands-on and positive attitude.
• Must be studying within Italy.

Responsabilidades

• Greet guests warmly on entry and assist at self-check-in kiosks.
• Prepare and serve local dishes to stretch F&D skills.
• Brew coffee and mix cocktails as needed.
• Be a city concierge, sharing tips on places to visit, eat, shop or party.
• Keep all areas clean and ready for the next shift.
• Assist guests with facility requests and learn new tech skills.

Conocimientos

Hospitality

Customer service

Cross-selling

Communication

Teamplayer

Educación

EU student status

Hospitality/Tourism/Front Office studies

MBO level preferred

Herramientas

POS / self-check-in kiosks

Descripción del empleo

As our Community Host Intern in the Front Office Intern role, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our Bologna-location will become a raving fan of TSH instantly!

• Location: IT-Bologna

In Case You Don’t Know Who We Are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces.

What You’ll Do

• You make sure everyone gets a warm welcome as soon as they walk in;
• You’ll help our guests at our self-check-in kiosks (we have no reception desk);
• You get to stretch your F&D skills by preparing and serving a variety of local dishes;
• Barista anyone? You’ll brew delicious coffee one day and will be mixing our signature cocktail the next;
• You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party;
• Tidy home’s a happy home. You’ll make sure everything is spick and span in all areas and ready for the following shift;
• You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!).

Who You Are

• You’re currently enrolled in an EU School or University;
• Currently studying Hospitality, Tourism, Front Office Management or similar at an MBO level;
• Enjoy receiving and taking responsibility and you can work independently;
• You have a flexible, hands-on, motivated and positive approach;
• You’re an octopus that loves to get your dexterity skills into action;
• You love responsibility and handle stressful peak periods like a pro;
• Hard working, responsible and a “let’s do this!” mentality;
• You must be studying within Italy.

What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy.
• On the job coaching and guidance.
• Monthly compensation for your internship.
• The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry.
• A first glimpse into the world of Hospitality with one of the most innovative players in the market.
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
• A wonderful workplace to call home with, dare we say it, fun colleagues.

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.

• Compensation: This internship includes a monthly allowance of €500