Front Office Night Crew

Generator-Hostels; Venezia; In loco; EUR 21.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Birthday holiday

Fertility support leave

Employee referrals

Gym membership credit

Ideas Award

Free staff nights

Staff travel discounts

International opportunities

Social events

Online learning

Descrizione del lavoro

Generator Venice is seeking a passionate Front Office Night Crew member to join our Night Front Office team. You will ensure a warm, efficient check-in/out experience for guests staying in our stylish hostel on Giudecca.

You should be confident, organised and enjoy working with people, with a strong focus on guest satisfaction, problem solving, and representing the Generator brand in every interaction. Experience in hospitality helps; eligibility to work in the EU is required.

Competenze

• Experience in hospitality/service industry.
• Ability to work quickly in a high-pressure environment.
• Eligible to work in the EU.

Mansioni

• Take ownership of the guest journey and raise Generator experience.
• Know guests and have a passion for independent travel.
• Own guest complaints and resolve them yourself.
• Deliver outstanding customer service.
• Be part of a great team within your department that understands Generator and authentic self.
• Monitor social spaces, lighting, sound and temperature to embody the Generator brand.
• Know your city, its cafés, bars and restaurants, art and music.
• Comply with company policies including Fire Training, Health & Safety and Food Hygiene.
• Handle cash during duty and apply shift procedures with accuracy.

Conoscenze

Hospitality experience

Customer service

Communication

Organizational skills

Flexible hours

Descrizione del lavoro

FRONT OFFICE NIGHT CREW - OVERVIEW

We need a passionate and confident people person to join our Night Front Office team. If you are motivated, organised, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience. Be a part of Europe’s fastest moving, ground breaking, hostel brand.

WHO ARE WE

Generator is redefining social hospitality. Born in London, we’ve grown into a global brand with culturally connected spaces across Europe and beyond. Recognised as one of Fast Company’s Top 50 Most Innovative Companies globally, we continue to challenge convention, evolve constantly, and raise the bar within our industry.

Backed by Brookfield, we are entering an exciting new phase of growth, with the scale and stability to strengthen our global position. At our core, we create safe, vibrant, and seriously social spaces inspired by the cities we call home - all driven by one simple mission: BE YOURSELF.

ABOUT GENERATOR VENICE

It’s not hard to find beauty in a marble city built on a lagoon, but away from the obvious sights and monuments, across bridges, down backstreets and into secret squares, you’ll discover the hidden corners where Venetians hang out. Because if you want to find the real Venice, you have to get lost.

Generator Venice stands on the waterfront of the island of Giudecca, one short stop on the Vapporetto from Piazza San Marco. This hostel was originally a warehouse, so the building blends history and character with contemporary design features.

Inside the Generator Venice hostel you’ll find luxurious mosaic floors, a glass chandelier and an imposing stone fireplace. Public spaces are subtly split into intimate and open-plan areas - all surrounding the bar and café. Every room has a view of either the gardens, Lido, Grande Canal or the iconic San Marco. Not bad for a hostel, aye?

NUTS AND BOLTS OF THE JOB

• Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience
• Know your guests and have a passion for independent travel and the road less travelled
• Own guest complaints and resolve them yourself
• Demonstrate a passion for delivering outstanding customer service
• Be part of a great team within your department that get Generator and want to be themselves
• Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times
• Know your city, its cafés, bars and restaurants, its art, its music
• Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
• Be Responsible for all cash handling whilst you are on duty
• Correctly administer the Shift procedures every shift with 100% accuracy and consistency

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

• Solution orientated
• Strong organisational skills with excellent attention to detail
• Ability to work under pressure
• Like getting your hands dirty, wherever, whenever, because you will
• Be an excellent communicator
• Available to work when needed
• You must be eligible to work in the EU to be considered for this role

YOUR EXPERIENCE

• Experience working within the hospitality/service industry
• Appropriate experience gained in all main tasks
• Ability to work quickly in a high-pressure & fast paced environment

OUR GLOBAL EMPLOYEE BENEFITS

• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made
• Company contribution towards gym membership fees for all eligible employees - look good, feel good, work good
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights' accommodation across any of our Generator properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes - we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

Compensation: To be discussed