Front office intern

Bachecalavoro; Bologna; Ibrido; EUR 5100 - 6100; Tempo pieno

Vantaggi offerti da questo lavoro

On-the-job coaching

Monthly compensation

Discount on hotel stays and F&B

Access to facilities (restaurant & gym

Team culture & dynamic environment

Descrizione del lavoro

The Social Hub is offering an internship in Bologna as a Community Host Intern. You will welcome guests, assist at self-check-in kiosks and deliver friendly service across our restaurant and bars.

You’ll also craft local F&B experiences, brew coffee, mix cocktails, and act as a city concierge to guide guests through the best of Bologna. We’re looking for EU students studying Hospitality or related fields, who are flexible, hands-on and capable of thriving under peak periods.

Competenze

• You are currently enrolled in an EU school or university.
• You're studying Hospitality, Tourism, Front Office Management or similar at an MBO level.
• You are able to work in a guest-facing role with a positive, proactive attitude.

Mansioni

• Welcome guests with a warm and friendly greeting.
• Assist guests at self-check-in kiosks (no reception desk).
• Help with food and beverage service, including coffee and local dishes.
• Act as a city concierge, advising on places to visit, shop or party.
• Keep areas tidy and prepared for the next shift and assist with facilities requests.

Conoscenze

Customer service mindset

Independent work

Team player under pressure

Formazione

EU student enrollment

Hospitality/Tourism studies (MBO level)

Descrizione del lavoro

Luogo di lavoro: Bologna

Your Mission Should You Choose To Accept It...

As our Community Host Intern, you'll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you're providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it's because of you that everyone who enters our Bologna -location will become a raving fan of TSH instantly!

In Case You Don't Know Who We Are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly - be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You'll Do

• You make sure everyone gets a warm welcome as soon as they walk in;
• You'll help our guests at our self-check-in kiosks (we have no reception desk);
• You get to stretch your F&D skills by preparing and serving a variety of local dishes;
• Barista anyone? You'll brew delicious coffee one day and will be mixing our signature cocktail the next;
• You'll be a secret concierge to the city, answering all of your guests' questions about the best places to visit, eat, shop or party;
• Tidy home's a happy home. You'll make sure everything is spick and span in all areas and ready for the following shift;
• You'll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!).

Who You Are

• You're currently enrolled in an EU School or University;
• Currently studying Hospitality, Tourism, Front Office Management or similar at an MBO level;
• Enjoy receiving and taking responsibility and you can work independently;
• You have a flexible, hands‑on, motivated and positive approach;
• You're an octopus that loves to get your dexterity skills into action;
• You love responsibility and handle stressful peak periods like a pro;
• Hard working, responsible and a \"let's do this!\" mentality;
• You must be studying within Italy.

What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy.
• On the job coaching and guidance.
• Monthly compensation for your internship.
• The opportunity to work and learn at a dynamic, young, international organisation; we're a real game changer in the hospitality industry.
• A first glimpse into the world of Hospitality with one of the most innovative players in the market.
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
• A wonderful workplace to call home with, dare we say it, fun colleagues.

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn't depend on who negotiate best.

• Compensation: This internship includes a monthly allowance of €500

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.