Front Office Agent - Categoria Protetta

art'otel; Roma; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Meal vouchers (Ticket Meals)

Discounted hotel rates (worldwide)

26 days holidays

Volunteer day per year

Staff parties & events

F&B discount for colleagues

Job summary

art’otel in Rome seeks a Front Office professional who brings authentic style and a guest-first approach. You will greet guests, manage check-ins, handle inquiries by phone or email, and coordinate with the team to deliver a memorable stay.

You will follow security and cash handling procedures, maintain a welcoming reception area, and participate in training opportunities to grow within the role. The position offers a competitive salary and benefits.

Qualifications

• Experience delivering high standard guest service.
• Knowledge of front desk processes and room management.
• Familiarity with reservations channels and check-in/check-out procedures.
• Ability to handle cash and payment procedures with accuracy.

Responsibilities

• Provide the highest standard of service to guests at all times.
• Greet, welcome and direct guests at the Front Desk.
• Answer, screen and forward calls and inquiries via email or reservations.
• Follow security procedures and issue visitor badges as required.
• Organise the reception area and comply with office rules and policies.
• Handle cash, tabs and transfer procedures according to company policy.
• Ensure meet-and-greet and goodbye tasks meet company standards.
• Maintain personal presentation and workspace to high cleanliness standards.
• Follow guidance from leadership team.

Skills

Guest service

Front desk operations

Cash handling

Phone & email reservations

OpenTable

Check-in procedures

Room management

Team collaboration

Tools

OpenTable

Job description

If you know art’otel, you know we like to do things differently. Our guests come to us for something that goes beyond their usual hotel expectations, and that’s what you’ll deliver as our Front Office.

Your approach to the job will be inspired by your authentic style and self - always ready with care and attention, a clever tip, a recommendation that only you could give. You’ll know exactly who needs what and when, you’ll remember their names and you’ll use your creativity and experience to deliver a fantastic stay every time.

In your role as Front Office, you’ll discuss and agree some key objectives with your line manager. These objectives are designed to support your department’s goals and priorities. You’ll also take responsibility for your own development, embracing training opportunities that we offer, while learning from any challenges and mistakes along the way.

How you do it:

• You’re responsible for offering the highest standard of service to our guests, making shore they are all applied at all times.
• You’ll be receiving guests at the Front desk by greeting, welcoming and directing them appropriately.
• You’ll be answering, screening and forwarding incoming phone calls as well inquiries email or reservations.
• You’ll follow security procedures, such as monitoring the logbook and issuing visitor badges.
• You’ll organize the reception area while complying with office procedures, rules, and regulations.
• You’ll take care of handling cash, tabs and transfer related procedures in line with our procedures.
• You’ll make sure our meet-and-greet and goodbye tasks are carried our according to company standards.
• You’ll make sure we’re keeping to the highest standard of cleanliness and presentation, both in your personal presentation and your own working space.
• You’ll take your cues from the guidance and instructions given by your leadership team.

What you bring:

• You’re knowledgeable about our operating procedures, including Open Table, check in procedures, our floor plan and room management.
• You’re a considerate and supportive team member, helping out wherever needed.
• You’re respectful of our surroundings, taking care of furniture, fixtures and equipment within all areas and reporting any malfunction for maintenance.
• You’re happy to attend any meetings and training courses required by the Head of Department in line with the needs of the hotel.

There’s a lot more to this job than we’ve given you here – don’t worry, we’ll fill you in on everything before you begin. We might also add other similar responsibilities on a temporary or permanent basis, depending on the needs of art’otel.

Therefore, we offer a range of great benefits for you to enjoy:

• Competitive salary
• Recommend a friend scheme up to €750 Euros (gross)
• Ticket Meals
• Attractive Departmental Incentive Schemes, as per company policy
• 50% F&B discount at our restaurants and bars (for your whole party)*
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
• 26 days of holidays
• 1 extra day off for your wellbeing (to be taken in the solar year)
• 1 working day per year of volunteering activities with our local partners
• Exciting job opportunities within PPHE Hotel Group across Europe
• Annual staff parties & outgoingsAdvanced onboarding programs and L&D opportunities
• Entitlement to benefits provided with our local partners.

* See T&C policy for further details and eligibility

The gross annual salary (RAL) for this position starts from €25159, aligned with CCNL Turismo, and may vary based on experience and qualifications.

L’appartenenza alla categoria dei lavoratori con disabilità di cui all’art. 1 della Legge n. 68/1999, con iscrizione negli elenchi del collocamento mirato, costituisce requisito essenziale per la posizione. Le candidature saranno valutate in relazione alle competenze richieste e alle mansioni previste dal ruolo, garantendo un ambiente di lavoro inclusivo e l’adozione degli eventuali adattamenti ragionevoli necessari.

Be bold. Be creative. Be original. A fun place to create and inspire.